Logistic service providers and their customers benefit from leanness, but how lean are they? We adapted the lean measurement instrument developed by Shah and Ward (2007) to make it suitable for a logistic service environment. We removed some items, and added new ones on the basis of the triadic nature of relationships between LSPs, outsourcers, and their clients, and on the basis of the content of processes. The modified instrument was tested with two LSPs that claimed to apply the lean philosophy in their processes, and demonstrated a valid measurement of leanness of LSPs.
|Title of host publication||Proceedings of the 17th International Annual EurOMA Conference|
|Subtitle of host publication||Managing Operations in Service Economies.|
|Editors||R. Sousa, C. Portela, S. Pinto, H. Correia|
|Place of Publication||Porto|
|Publisher||European Operations Management Association|
|Publication status||Published - 2010|