Measuring the degree of leanness in logistics service providers: Development of a measurement tool

M.A. Overboom; J.A.C. de Haan; A.J.A.M. Naus

Measuring the degree of leanness in logistics service providers: Development of a measurement tool

M.A. Overboom, J.A.C. de Haan, A.J.A.M. Naus

Information Systems & Oper. Mgt.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

Logistic service providers and their customers benefit from leanness, but how lean are they? We adapted the lean measurement instrument developed by Shah and Ward (2007) to make it suitable for a logistic service environment. We removed some items, and added new ones on the basis of the triadic nature of relationships between LSPs, outsourcers, and their clients, and on the basis of the content of processes. The modified instrument was tested with two LSPs that claimed to apply the lean philosophy in their processes, and demonstrated a valid measurement of leanness of LSPs.

Original language	English
Title of host publication	Proceedings of the 17th International Annual EurOMA Conference
Subtitle of host publication	Managing Operations in Service Economies.
Editors	R. Sousa, C. Portela, S. Pinto, H. Correia
Place of Publication	Porto
Publisher	European Operations Management Association
ISBN (Print)	9789729984730
Publication status	Published - 2010

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Overboom, M. A., de Haan, J. A. C., & Naus, A. J. A. M. (2010). Measuring the degree of leanness in logistics service providers: Development of a measurement tool. In R. Sousa, C. Portela, S. Pinto, & H. Correia (Eds.), Proceedings of the 17th International Annual EurOMA Conference: Managing Operations in Service Economies. European Operations Management Association.

Overboom, M.A. ; de Haan, J.A.C. ; Naus, A.J.A.M. / Measuring the degree of leanness in logistics service providers : Development of a measurement tool. Proceedings of the 17th International Annual EurOMA Conference: Managing Operations in Service Economies.. editor / R. Sousa ; C. Portela ; S. Pinto ; H. Correia. Porto : European Operations Management Association, 2010.

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abstract = "Logistic service providers and their customers benefit from leanness, but how lean are they? We adapted the lean measurement instrument developed by Shah and Ward (2007) to make it suitable for a logistic service environment. We removed some items, and added new ones on the basis of the triadic nature of relationships between LSPs, outsourcers, and their clients, and on the basis of the content of processes. The modified instrument was tested with two LSPs that claimed to apply the lean philosophy in their processes, and demonstrated a valid measurement of leanness of LSPs.",

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Measuring the degree of leanness in logistics service providers: Development of a measurement tool. / Overboom, M.A.; de Haan, J.A.C.; Naus, A.J.A.M.
Proceedings of the 17th International Annual EurOMA Conference: Managing Operations in Service Economies.. ed. / R. Sousa; C. Portela; S. Pinto; H. Correia. Porto: European Operations Management Association, 2010.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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T1 - Measuring the degree of leanness in logistics service providers

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AU - Overboom, M.A.

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AU - Naus, A.J.A.M.

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N2 - Logistic service providers and their customers benefit from leanness, but how lean are they? We adapted the lean measurement instrument developed by Shah and Ward (2007) to make it suitable for a logistic service environment. We removed some items, and added new ones on the basis of the triadic nature of relationships between LSPs, outsourcers, and their clients, and on the basis of the content of processes. The modified instrument was tested with two LSPs that claimed to apply the lean philosophy in their processes, and demonstrated a valid measurement of leanness of LSPs.

AB - Logistic service providers and their customers benefit from leanness, but how lean are they? We adapted the lean measurement instrument developed by Shah and Ward (2007) to make it suitable for a logistic service environment. We removed some items, and added new ones on the basis of the triadic nature of relationships between LSPs, outsourcers, and their clients, and on the basis of the content of processes. The modified instrument was tested with two LSPs that claimed to apply the lean philosophy in their processes, and demonstrated a valid measurement of leanness of LSPs.

M3 - Conference contribution

SN - 9789729984730

BT - Proceedings of the 17th International Annual EurOMA Conference

A2 - Sousa, R.

A2 - Portela, C.

A2 - Pinto, S.

A2 - Correia, H.

PB - European Operations Management Association

CY - Porto

ER -

Measuring the degree of leanness in logistics service providers: Development of a measurement tool

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