Measuring the degree of leanness in logistics service providers: Development of a measurement tool

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Abstract

Logistic service providers and their customers benefit from leanness, but how lean are they? We adapted the lean measurement instrument developed by Shah and Ward (2007) to make it suitable for a logistic service environment. We removed some items, and added new ones on the basis of the triadic nature of relationships between LSPs, outsourcers, and their clients, and on the basis of the content of processes. The modified instrument was tested with two LSPs that claimed to apply the lean philosophy in their processes, and demonstrated a valid measurement of leanness of LSPs.
Original languageEnglish
Title of host publicationProceedings of the 17th International Annual EurOMA Conference
Subtitle of host publicationManaging Operations in Service Economies.
EditorsR. Sousa, C. Portela, S. Pinto, H. Correia
Place of PublicationPorto
PublisherEuropean Operations Management Association
ISBN (Print)9789729984730
Publication statusPublished - 2010

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    Overboom, M. A., de Haan, J. A. C., & Naus, A. J. A. M. (2010). Measuring the degree of leanness in logistics service providers: Development of a measurement tool. In R. Sousa, C. Portela, S. Pinto, & H. Correia (Eds.), Proceedings of the 17th International Annual EurOMA Conference: Managing Operations in Service Economies. European Operations Management Association.