Motivation, capacity, and opportunity to complain

Towards a comprehensive model of consumer complaint behavior

K.P.N. Morel, T.B.C. Poiesz, H. Wilke

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    Original languageEnglish
    Title of host publicationAdvances in consumer research. Volume XXIV
    EditorsD. MacInnis, M. Brucks
    Place of PublicationProvo, UT
    PublisherAssociation for Consumer Research
    Pages464-469
    Publication statusPublished - 1997

    Cite this

    Morel, K. P. N., Poiesz, T. B. C., & Wilke, H. (1997). Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior. In D. MacInnis, & M. Brucks (Eds.), Advances in consumer research. Volume XXIV (pp. 464-469). Provo, UT: Association for Consumer Research.
    Morel, K.P.N. ; Poiesz, T.B.C. ; Wilke, H. / Motivation, capacity, and opportunity to complain : Towards a comprehensive model of consumer complaint behavior. Advances in consumer research. Volume XXIV. editor / D. MacInnis ; M. Brucks. Provo, UT : Association for Consumer Research, 1997. pp. 464-469
    @inbook{f1950a716bf1424cb64a27d91ef45a9f,
    title = "Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior",
    author = "K.P.N. Morel and T.B.C. Poiesz and H. Wilke",
    year = "1997",
    language = "English",
    pages = "464--469",
    editor = "D. MacInnis and M. Brucks",
    booktitle = "Advances in consumer research. Volume XXIV",
    publisher = "Association for Consumer Research",

    }

    Morel, KPN, Poiesz, TBC & Wilke, H 1997, Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior. in D MacInnis & M Brucks (eds), Advances in consumer research. Volume XXIV. Association for Consumer Research, Provo, UT, pp. 464-469.

    Motivation, capacity, and opportunity to complain : Towards a comprehensive model of consumer complaint behavior. / Morel, K.P.N.; Poiesz, T.B.C.; Wilke, H.

    Advances in consumer research. Volume XXIV. ed. / D. MacInnis; M. Brucks. Provo, UT : Association for Consumer Research, 1997. p. 464-469.

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    TY - CHAP

    T1 - Motivation, capacity, and opportunity to complain

    T2 - Towards a comprehensive model of consumer complaint behavior

    AU - Morel, K.P.N.

    AU - Poiesz, T.B.C.

    AU - Wilke, H.

    PY - 1997

    Y1 - 1997

    M3 - Chapter

    SP - 464

    EP - 469

    BT - Advances in consumer research. Volume XXIV

    A2 - MacInnis, D.

    A2 - Brucks, M.

    PB - Association for Consumer Research

    CY - Provo, UT

    ER -

    Morel KPN, Poiesz TBC, Wilke H. Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior. In MacInnis D, Brucks M, editors, Advances in consumer research. Volume XXIV. Provo, UT: Association for Consumer Research. 1997. p. 464-469