Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior

K.P.N. Morel, T.B.C. Poiesz, H. Wilke

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    Original languageEnglish
    Title of host publicationAdvances in consumer research. Volume XXIV
    EditorsD. MacInnis, M. Brucks
    Place of PublicationProvo, UT
    PublisherAssociation for Consumer Research
    Publication statusPublished - 1997

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