Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior

K.P.N. Morel, T.B.C. Poiesz, H. Wilke

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Advances in consumer research. Volume XXIV
Editors	D. MacInnis, M. Brucks
Place of Publication	Provo, UT
Publisher	Association for Consumer Research
Pages	464-469
Publication status	Published - 1997

Cite this

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title = "Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior",

author = "K.P.N. Morel and T.B.C. Poiesz and H. Wilke",

year = "1997",

language = "English",

pages = "464--469",

editor = "D. MacInnis and M. Brucks",

booktitle = "Advances in consumer research. Volume XXIV",

publisher = "Association for Consumer Research",

}

Motivation, capacity, and opportunity to complain: Towards a comprehensive model of consumer complaint behavior. / Morel, K.P.N.; Poiesz, T.B.C.; Wilke, H.
Advances in consumer research. Volume XXIV. ed. / D. MacInnis; M. Brucks. Provo, UT: Association for Consumer Research, 1997. p. 464-469.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

TY - CHAP

T1 - Motivation, capacity, and opportunity to complain

T2 - Towards a comprehensive model of consumer complaint behavior

AU - Morel, K.P.N.

AU - Poiesz, T.B.C.

AU - Wilke, H.

PY - 1997

Y1 - 1997

M3 - Chapter

SP - 464

EP - 469

BT - Advances in consumer research. Volume XXIV

A2 - MacInnis, D.

A2 - Brucks, M.

PB - Association for Consumer Research

CY - Provo, UT

ER -