We investigate varieties of dissatisfaction by examining how the similar, yet distinct emotions of regret, disappointment, and anger are related to electoral behavior. In a 2-wave longitudinal study conducted around the UK General Election of 2017 (N-1 = 817, N-2 = 768), we measured these emotions in response to 3 levels of electoral decision-making (individual party preference, individual electoral participation, and election results) and tested the relationship between these emotions and electoral behaviors. We find that party switching in 2017 is associated with regret about the party preference in 2015 and the regret about those election results, but not with other emotions. Similarly, we also find that the regret about party preference in 2017 is associated with future party switching intentions. Disappointment with the decision to vote in the 2015 General Election is negatively associated with voting in 2017; and the same is true for the anger about participants' party choice. These results suggest that distinct dissatisfaction-related emotions might have distinct consequences for electoral behavior.
|Publication status||Published - 2023|
- CUSTOMER DISSATISFACTION
- HOT COGNITION
- PARTY IDENTIFICATION
- electoral participation