On service delivery that might have been: Behavioral responses to disappointment and regret

Research output: Contribution to journal › Article › Scientific › peer-review

228 Citations (Scopus)

923 Downloads (Pure)

Access to Document

@article{6596c484f3324f60a96a376b7d54e357,

title = "On service delivery that might have been: Behavioral responses to disappointment and regret",

author = "M. Zeelenberg and R. Pieters",

note = "Pagination: 11",

year = "1999",

language = "English",

volume = "2",

pages = "86--97",

journal = "Journal of Service Research",

issn = "1552-7379",

publisher = "SAGE Publications Inc.",

number = "1",

}