On service delivery that might have been: Behavioral responses to disappointment and regret

Research output: Contribution to journalArticleScientificpeer-review

173 Citations (Scopus)
701 Downloads (Pure)
Original languageEnglish
Pages (from-to)86-97
Number of pages11
JournalJournal of Service Research
Volume2
Issue number1
Publication statusPublished - 1999

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