On the meaning of customer satisfaction: A study in the context of retail banking

M.J. Terpstra

Research output: ThesisDoctoral Thesis

476 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Supervisors/Advisors
  • Kuijlen, Ton, Promotor
  • Sijtsma, Klaas, Promotor
Award date14 Nov 2008
Place of PublicationRidderkerk
Publisher
Print ISBNs9789053351710
Publication statusPublished - 2008

Cite this