On the meaning of customer satisfaction

A study in the context of retail banking

M.J. Terpstra

Research output: ThesisDoctoral ThesisScientific

451 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Supervisors/Advisors
  • Kuijlen, Ton, Promotor
  • Sijtsma, Klaas, Promotor
Award date14 Nov 2008
Place of PublicationRidderkerk
Publisher
Print ISBNs9789053351710
Publication statusPublished - 2008

Cite this

Terpstra, M.J.. / On the meaning of customer satisfaction : A study in the context of retail banking. Ridderkerk : Ridderprint, 2008. 220 p.
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title = "On the meaning of customer satisfaction: A study in the context of retail banking",
author = "M.J. Terpstra",
note = "Pagination: 220",
year = "2008",
language = "English",
isbn = "9789053351710",
publisher = "Ridderprint",

}

Terpstra, MJ 2008, 'On the meaning of customer satisfaction: A study in the context of retail banking', Doctor of Philosophy, Ridderkerk.

On the meaning of customer satisfaction : A study in the context of retail banking. / Terpstra, M.J.

Ridderkerk : Ridderprint, 2008. 220 p.

Research output: ThesisDoctoral ThesisScientific

TY - THES

T1 - On the meaning of customer satisfaction

T2 - A study in the context of retail banking

AU - Terpstra, M.J.

N1 - Pagination: 220

PY - 2008

Y1 - 2008

M3 - Doctoral Thesis

SN - 9789053351710

PB - Ridderprint

CY - Ridderkerk

ER -