Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.
|Title of host publication||Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings|
|Editors||M. van Sinderen, P.S. Johnson, P. de Alencar Silva|
|Place of Publication||Heidelberg|
|Publication status||Published - 2011|
|Name||Lecture Notes in Business Information Processing|
de Alencar Silva, P., & Weigand, H. (2011). On the move to business alignment of service monitoring requirements. In M. van Sinderen, P. S. Johnson, & P. de Alencar Silva (Eds.), Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings (Vol. 76, pp. 103-117). (Lecture Notes in Business Information Processing; Vol. 76). Springer Verlag. https://doi.org/10.1007/978-3-642-19680-5_10