On the move to business alignment of service monitoring requirements

P. de Alencar Silva, H. Weigand

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

    Abstract

    Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.
    Original languageEnglish
    Title of host publicationProceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings
    EditorsM. van Sinderen, P.S. Johnson, P. de Alencar Silva
    Place of PublicationHeidelberg
    PublisherSpringer Verlag
    Pages103-117
    Volume76
    ISBN (Print)9783642196799
    DOIs
    Publication statusPublished - 2011

    Publication series

    NameLecture Notes in Business Information Processing
    Volume76

    Fingerprint

    Monitoring
    Industry
    Economics

    Cite this

    de Alencar Silva, P., & Weigand, H. (2011). On the move to business alignment of service monitoring requirements. In M. van Sinderen, P. S. Johnson, & P. de Alencar Silva (Eds.), Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings (Vol. 76, pp. 103-117). (Lecture Notes in Business Information Processing; Vol. 76). Heidelberg: Springer Verlag. https://doi.org/10.1007/978-3-642-19680-5_10
    de Alencar Silva, P. ; Weigand, H. / On the move to business alignment of service monitoring requirements. Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings. editor / M. van Sinderen ; P.S. Johnson ; P. de Alencar Silva. Vol. 76 Heidelberg : Springer Verlag, 2011. pp. 103-117 (Lecture Notes in Business Information Processing).
    @inproceedings{b61c114604e44dbb97b5c623c10b9b82,
    title = "On the move to business alignment of service monitoring requirements",
    abstract = "Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.",
    author = "{de Alencar Silva}, P. and H. Weigand",
    year = "2011",
    doi = "10.1007/978-3-642-19680-5_10",
    language = "English",
    isbn = "9783642196799",
    volume = "76",
    series = "Lecture Notes in Business Information Processing",
    publisher = "Springer Verlag",
    pages = "103--117",
    editor = "{van Sinderen}, M. and P.S. Johnson and {de Alencar Silva}, P.",
    booktitle = "Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings",
    address = "Germany",

    }

    de Alencar Silva, P & Weigand, H 2011, On the move to business alignment of service monitoring requirements. in M van Sinderen, PS Johnson & P de Alencar Silva (eds), Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings. vol. 76, Lecture Notes in Business Information Processing, vol. 76, Springer Verlag, Heidelberg, pp. 103-117. https://doi.org/10.1007/978-3-642-19680-5_10

    On the move to business alignment of service monitoring requirements. / de Alencar Silva, P.; Weigand, H.

    Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings. ed. / M. van Sinderen; P.S. Johnson; P. de Alencar Silva. Vol. 76 Heidelberg : Springer Verlag, 2011. p. 103-117 (Lecture Notes in Business Information Processing; Vol. 76).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

    TY - GEN

    T1 - On the move to business alignment of service monitoring requirements

    AU - de Alencar Silva, P.

    AU - Weigand, H.

    PY - 2011

    Y1 - 2011

    N2 - Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.

    AB - Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.

    U2 - 10.1007/978-3-642-19680-5_10

    DO - 10.1007/978-3-642-19680-5_10

    M3 - Conference contribution

    SN - 9783642196799

    VL - 76

    T3 - Lecture Notes in Business Information Processing

    SP - 103

    EP - 117

    BT - Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings

    A2 - van Sinderen, M.

    A2 - Johnson, P.S.

    A2 - de Alencar Silva, P.

    PB - Springer Verlag

    CY - Heidelberg

    ER -

    de Alencar Silva P, Weigand H. On the move to business alignment of service monitoring requirements. In van Sinderen M, Johnson PS, de Alencar Silva P, editors, Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings. Vol. 76. Heidelberg: Springer Verlag. 2011. p. 103-117. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-642-19680-5_10