On the move to business alignment of service monitoring requirements

P. de Alencar Silva, H. Weigand

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

    3 Citations (Scopus)

    Abstract

    Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.
    Original languageEnglish
    Title of host publicationProceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings
    EditorsM. van Sinderen, P.S. Johnson, P. de Alencar Silva
    Place of PublicationHeidelberg
    PublisherSpringer Verlag
    Pages103-117
    Volume76
    ISBN (Print)9783642196799
    DOIs
    Publication statusPublished - 2011

    Publication series

    NameLecture Notes in Business Information Processing
    Volume76

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  • Cite this

    de Alencar Silva, P., & Weigand, H. (2011). On the move to business alignment of service monitoring requirements. In M. van Sinderen, P. S. Johnson, & P. de Alencar Silva (Eds.), Proceedings of the 3rd International IFIP Working Conference, IWEI 2011 Proceedings (Vol. 76, pp. 103-117). (Lecture Notes in Business Information Processing; Vol. 76). Springer Verlag. https://doi.org/10.1007/978-3-642-19680-5_10