On the practical significance of hindsight bias

The case of the expectancy-disconfirmation model of consumer satisfaction

R. Zwick, R. Pieters, H. Baumgartner

Research output: Contribution to journalArticleScientificpeer-review

204 Downloads (Pure)
Original languageEnglish
Pages (from-to)103-117
JournalOrganizational Behavior and Human Decision Processes
Volume64
Issue number1
DOIs
Publication statusPublished - 1995

Cite this

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title = "On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction",
author = "R. Zwick and R. Pieters and H. Baumgartner",
year = "1995",
doi = "10.1006/obhd.1995.1093",
language = "English",
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pages = "103--117",
journal = "Organizational Behavior and Human Decision Processes",
issn = "0749-5978",
publisher = "Academic Press Inc.",
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}

On the practical significance of hindsight bias : The case of the expectancy-disconfirmation model of consumer satisfaction. / Zwick, R.; Pieters, R.; Baumgartner, H.

In: Organizational Behavior and Human Decision Processes, Vol. 64, No. 1, 1995, p. 103-117.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - On the practical significance of hindsight bias

T2 - The case of the expectancy-disconfirmation model of consumer satisfaction

AU - Zwick, R.

AU - Pieters, R.

AU - Baumgartner, H.

PY - 1995

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DO - 10.1006/obhd.1995.1093

M3 - Article

VL - 64

SP - 103

EP - 117

JO - Organizational Behavior and Human Decision Processes

JF - Organizational Behavior and Human Decision Processes

SN - 0749-5978

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