On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction

R. Zwick, R. Pieters, H. Baumgartner

Research output: Contribution to journalArticleScientificpeer-review

31 Citations (Scopus)
283 Downloads (Pure)
Original languageEnglish
Pages (from-to)103-117
JournalOrganizational Behavior and Human Decision Processes
Volume64
Issue number1
DOIs
Publication statusPublished - 1995

Cite this