On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction

R. Zwick, R. Pieters, H. Baumgartner

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709 Downloads (Pure)

Original language	English
Pages (from-to)	103-117
Journal	Organizational Behavior and Human Decision Processes
Volume	64
Issue number	1
DOIs	https://doi.org/10.1006/obhd.1995.1093
Publication status	Published - 1995

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title = "On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction",

author = "R. Zwick and R. Pieters and H. Baumgartner",

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T1 - On the practical significance of hindsight bias

T2 - The case of the expectancy-disconfirmation model of consumer satisfaction

AU - Zwick, R.

AU - Pieters, R.

AU - Baumgartner, H.

PY - 1995

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DO - 10.1006/obhd.1995.1093

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JO - Organizational Behavior and Human Decision Processes

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