On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction

Research output: Contribution to journal › Article › Scientific › peer-review

40 Citations (Scopus)

862 Downloads (Pure)

Original language	English
Pages (from-to)	103-117
Journal	Organizational Behavior and Human Decision Processes
Volume	64
Issue number	1
DOIs	https://doi.org/10.1006/obhd.1995.1093
Publication status	Published - 1995

Access to Document

@article{03a02987fd6a4575beff6cc4ef362625,

title = "On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction",

author = "R. Zwick and R. Pieters and H. Baumgartner",

year = "1995",

doi = "10.1006/obhd.1995.1093",

language = "English",

volume = "64",

pages = "103--117",

journal = "Organizational Behavior and Human Decision Processes",

issn = "0749-5978",

publisher = "Academic Press Inc.",

number = "1",

}

TY - JOUR

T1 - On the practical significance of hindsight bias

T2 - The case of the expectancy-disconfirmation model of consumer satisfaction

AU - Zwick, R.

AU - Pieters, R.

AU - Baumgartner, H.

PY - 1995

Y1 - 1995

U2 - 10.1006/obhd.1995.1093

DO - 10.1006/obhd.1995.1093

M3 - Article

SN - 0749-5978

VL - 64

SP - 103

EP - 117

JO - Organizational Behavior and Human Decision Processes

JF - Organizational Behavior and Human Decision Processes

IS - 1

ER -