Online Proctoring: Privacy Invasion or Study Alleviation? Discovering Acceptability Using Contextual Integrity

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)

Abstract

Detecting fraud during online exams using proctoring software comes with substantial privacy challenges. Previous work argues students experience heightened anxiety and have privacy concerns. However, little is known about which specific aspects of online proctoring cause these concerns. This study contributes such insights by using the Contextual Integrity (CI) framework to discover how students (N = 456) rate the acceptability of 1064 proctoring information flows with varying information types, recipients, and transmission principles. We find that the acceptability varies considerably depending on the context. Besides exposing obvious privacy violations, we find that, under certain conditions, students consider it acceptable to share data with teachers - despite their lack of involvement in proctoring. Also, the acceptability of sharing highly sensitive information - which should under no circumstances be shared - sometimes increases. We discuss the implications of these and other findings and provide concrete recommendations for educational institutions using online proctoring.
Original languageEnglish
Title of host publicationCHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherACM
Pages1-20
Number of pages20
ISBN (Print)978-1-4503-9421-5
DOIs
Publication statusPublished - 19 Apr 2023
EventCHI '23: CHI Conference on Human Factors in Computing Systems - Hamburg , Germany
Duration: 23 Apr 202328 Apr 2023

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

ConferenceCHI '23: CHI Conference on Human Factors in Computing Systems
Country/TerritoryGermany
CityHamburg
Period23/04/2328/04/23

Keywords

  • Proctoring
  • Privacy
  • Contextual integrity
  • Design

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