Organizational citizenship behavior in the public sector: A systematic literature review and future research agenda

Christa J. C. de Geus*, Alex Ingrams, Lars Tummers, Sanjay K. Pandey

*Corresponding author for this work

Research output: Contribution to journalReview articleScientificpeer-review

Abstract

This article presents a systematic literature review of organizational citizenship behavior (OCB) in the public sector. The findings show that although OCB is gaining more attention in the public sector, research often does not take specific public sector characteristics or concepts into account. Based on the available evidence, the authors develop a framework of antecedents, outcomes, mediators, and moderators of OCB. Three areas for future research are recommended: (1) regarding theory: link OCB to public sector concepts such as bureaucratic red tape, public leadership, and public service motivation; (2) regarding research designs: use stronger survey designs, experiments, and case studies and devote more attention to cross-sectoral and cross-country differences; and (3) regarding the consequences of OCB: address the gap in our knowledge of how OCB has an impact on public organizations, including negative impacts.

Original languageEnglish
Pages (from-to)259–270
Number of pages12
JournalPublic Administration Review
Volume80
Issue number2
DOIs
Publication statusPublished - 2020
Externally publishedYes

Keywords

  • EXTRA-ROLE BEHAVIORS
  • PERFORMANCE WORK SYSTEMS
  • EMPIRICAL-EXAMINATION
  • SERVICE MOTIVATION
  • MEDIATING ROLE
  • TRANSFORMATIONAL LEADERSHIP
  • CUTBACK MANAGEMENT
  • TEACHERS
  • COMMITMENT
  • OCB

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