Participative business modelling to support strategic decision making in operations

A case study

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Describes a case study in which a consultancy method based on participative business modelling was used to support strategic decision making in the field of operations. In this case study the Dutch client company faced serious logical and financial problems after an attempt to attain competitive advantage through drastic improvement of its delivery speed. The modelling project produced several valuable insights which have resulted in a better logistical performance at lower cost. The participative approach taken in the project has made implementation of the recommendations resulting from the project easier. It has also resulted in a better quality of systems thinking and a better understanding of the operations system throughout the company — in short, in organizational learning. This case study has been conducted within a research project aimed at the development of modelling oriented consultancy method to support strategic decision making in operations. This consultancy method is called Participative Business Modelling (PBM). Several observations made in this case study with respect to the development of this consultancy method are discussed.
Original languageEnglish
Pages (from-to)34-48
JournalInternational Journal of Operations and Production Management
Volume13
Issue number10
DOIs
Publication statusPublished - 1993
Externally publishedYes

Fingerprint

Decision making
Industry
Business modeling
Strategic decision making
Consultancy
Costs
Modeling

Keywords

  • decision support systems
  • management consultants
  • modeling
  • operations management
  • simulation
  • systems management

Cite this

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title = "Participative business modelling to support strategic decision making in operations: A case study",
abstract = "Describes a case study in which a consultancy method based on participative business modelling was used to support strategic decision making in the field of operations. In this case study the Dutch client company faced serious logical and financial problems after an attempt to attain competitive advantage through drastic improvement of its delivery speed. The modelling project produced several valuable insights which have resulted in a better logistical performance at lower cost. The participative approach taken in the project has made implementation of the recommendations resulting from the project easier. It has also resulted in a better quality of systems thinking and a better understanding of the operations system throughout the company — in short, in organizational learning. This case study has been conducted within a research project aimed at the development of modelling oriented consultancy method to support strategic decision making in operations. This consultancy method is called Participative Business Modelling (PBM). Several observations made in this case study with respect to the development of this consultancy method are discussed.",
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Participative business modelling to support strategic decision making in operations : A case study. / Akkermans, H.A.

In: International Journal of Operations and Production Management, Vol. 13, No. 10, 1993, p. 34-48.

Research output: Contribution to journalArticleScientificpeer-review

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