Performance measurement in service firms

G. van Ossel, W. Bruggeman, S. Desmet, P. Gemmel, R.R.A. Slagmulder, R. van Dierdonck, B. van Looy

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationServices Management. An Integrated Approach
EditorsB. van Looy, R. van Dierdonck, P. Gemmel
Place of PublicationLondon
PublisherPitman Publishing
Publication statusPublished - 1998

Cite this

van Ossel, G., Bruggeman, W., Desmet, S., Gemmel, P., Slagmulder, R. R. A., van Dierdonck, R., & van Looy, B. (1998). Performance measurement in service firms. In B. van Looy, R. van Dierdonck, & P. Gemmel (Eds.), Services Management. An Integrated Approach Pitman Publishing.