Performance measurement in service firms

G. van Ossel, W. Bruggeman, S. Desmet, P. Gemmel, R.R.A. Slagmulder, R. van Dierdonck, B. van Looy

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Services Management. An Integrated Approach
Editors	B. van Looy, R. van Dierdonck, P. Gemmel
Place of Publication	London
Publisher	Pitman Publishing
Publication status	Published - 1998

Cite this

@inbook{71f69886482744ecb3b95ec1ce001467,

title = "Performance measurement in service firms",

author = "\{van Ossel\}, G. and W. Bruggeman and S. Desmet and P. Gemmel and R.R.A. Slagmulder and \{van Dierdonck\}, R. and \{van Looy\}, B.",

year = "1998",

language = "English",

editor = "\{van Looy\}, B. and \{van Dierdonck\}, R. and P. Gemmel",

booktitle = "Services Management. An Integrated Approach",

publisher = "Pitman Publishing",

}

TY - CHAP

T1 - Performance measurement in service firms

AU - van Ossel, G.

AU - Bruggeman, W.

AU - Desmet, S.

AU - Gemmel, P.

AU - Slagmulder, R.R.A.

AU - van Dierdonck, R.

AU - van Looy, B.

PY - 1998

Y1 - 1998

M3 - Chapter

BT - Services Management. An Integrated Approach

A2 - van Looy, B.

A2 - van Dierdonck, R.

A2 - Gemmel, P.

PB - Pitman Publishing

CY - London

ER -