Plural: A decentralized business process modeling method

O. Turetken, O. Demirors

    Research output: Contribution to journalArticleScientificpeer-review

    Abstract

    Top-down and centralized approaches prevail in the design and improvement of business processes. However, centralized structures pose difficulties for organizations in adapting to a rapidly changing business environment. Here we present the Plural method which can be used to guide organizations in performing process modeling in a decentralized way. Instead of a centralized group of people understanding, modeling and improving processes, our method allows individuals to model and improve their own processes to help in fulfilling their roles in the organization. An individual model depicts a set of activities performed by a role, which together result in a cohesive service within the organization. These individual models are then integrated as necessary to show the way the organization works. We applied the Plural method in a case study of a small-size software organization. We describe the method and its underlying principles and then discuss the findings of our case study, lessons learned, and limitations. The study thus provided evidence of Plural's utility and showed how an organization might exploit its strengths.
    Original languageEnglish
    Pages (from-to)235-247
    JournalInformation & Management
    Volume48
    Issue number6
    Publication statusPublished - 2011

    Fingerprint

    Industry
    Business process modeling
    Modeling method
    Individual model
    Process modeling
    Lessons learned
    Work organization
    Top-down
    Software
    Integrated
    Business process
    Business environment
    Modeling

    Cite this

    Turetken, O., & Demirors, O. (2011). Plural: A decentralized business process modeling method. Information & Management, 48(6), 235-247.
    Turetken, O. ; Demirors, O. / Plural : A decentralized business process modeling method. In: Information & Management. 2011 ; Vol. 48, No. 6. pp. 235-247.
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    Turetken, O & Demirors, O 2011, 'Plural: A decentralized business process modeling method', Information & Management, vol. 48, no. 6, pp. 235-247.

    Plural : A decentralized business process modeling method. / Turetken, O.; Demirors, O.

    In: Information & Management, Vol. 48, No. 6, 2011, p. 235-247.

    Research output: Contribution to journalArticleScientificpeer-review

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    T2 - A decentralized business process modeling method

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