Post-implementation ERP usage

A longitudinal study of the impact of control and empowerment

Jan-bert Maas, Paul C. Van Fenema, Joseph Soeters

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.
Original languageEnglish
Pages (from-to)330-347
JournalInformation Systems Management
Volume35
Issue number4
DOIs
Publication statusPublished - 2018

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Enterprise resource planning
Personnel
Power (Psychology)

Cite this

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abstract = "Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.",
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Post-implementation ERP usage : A longitudinal study of the impact of control and empowerment. / Maas, Jan-bert; Van Fenema, Paul C.; Soeters, Joseph.

In: Information Systems Management, Vol. 35, No. 4, 2018, p. 330-347.

Research output: Contribution to journalArticleScientificpeer-review

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AB - Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.

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