Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 330-347 |
| Journal | Information Systems Management |
| Volume | 35 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 2018 |
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Post-implementation ERP usage : A longitudinal study of the impact of control and empowerment. / Maas, Jan-bert; Van Fenema, Paul C.; Soeters, Joseph.
In: Information Systems Management, Vol. 35, No. 4, 2018, p. 330-347.Research output: Contribution to journal › Article › Scientific › peer-review
TY - JOUR
T1 - Post-implementation ERP usage
T2 - A longitudinal study of the impact of control and empowerment
AU - Maas, Jan-bert
AU - Van Fenema, Paul C.
AU - Soeters, Joseph
PY - 2018
Y1 - 2018
N2 - Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.
AB - Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.
U2 - 10.1080/10580530.2018.1503804
DO - 10.1080/10580530.2018.1503804
M3 - Article
VL - 35
SP - 330
EP - 347
JO - Information Systems Management
JF - Information Systems Management
SN - 1058-0530
IS - 4
ER -