Post-implementation ERP usage: A longitudinal study of the impact of control and empowerment

Jan-bert Maas; Paul C. Van Fenema; Joseph Soeters

doi:10.1080/10580530.2018.1503804

Post-implementation ERP usage: A longitudinal study of the impact of control and empowerment

Jan-bert Maas, Paul C. Van Fenema, Joseph Soeters

Organization Studies

Research output: Contribution to journal › Article › Scientific › peer-review

15 Citations (Scopus)

Abstract

Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.

Original language	English
Pages (from-to)	330-347
Journal	Information Systems Management
Volume	35
Issue number	4
DOIs	https://doi.org/10.1080/10580530.2018.1503804
Publication status	Published - 2018

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title = "Post-implementation ERP usage: A longitudinal study of the impact of control and empowerment",

abstract = "Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.",

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AB - Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.

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Post-implementation ERP usage: A longitudinal study of the impact of control and empowerment

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