Process compliance in public information chains

W Fokkema, J Hulstijn

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Public services are increasingly being delivered through information systems and the processes in government agencies are being standardized. Traditional government tasks may be delegated to independent government agencies and private parties. This produces a complex information processing chain. How can we make sure that an information processing chain performing a public service, is compliant to relevant legal rules and regulations? In this paper we study process compliance: the extent to which process elements are in accordance with legal rules and regulations. We provide a method to review compliance of processes, based on a detailed process analysis. The method is illustrated and evaluated by a case study about archiving and message confirmation requirements in the financial reporting domain.
Original languageEnglish
Title of host publicationProceedings of the 10th International Conference on Electronic Government (EGOV 2011)
EditorsM. Janssen, H.J. Scholl, M.A. Wimmer, Y. Tan
Place of PublicationHeidelberg
PublisherSpringer Verlag
Pages223-230
Number of pages8
Publication statusPublished - 2011
Externally publishedYes

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government agency
information processing
public service
regulation
process analysis
information system

Cite this

Fokkema, W., & Hulstijn, J. (2011). Process compliance in public information chains. In M. Janssen, H. J. Scholl, M. A. Wimmer, & Y. Tan (Eds.), Proceedings of the 10th International Conference on Electronic Government (EGOV 2011) (pp. 223-230). Heidelberg: Springer Verlag.
Fokkema, W ; Hulstijn, J. / Process compliance in public information chains. Proceedings of the 10th International Conference on Electronic Government (EGOV 2011). editor / M. Janssen ; H.J. Scholl ; M.A. Wimmer ; Y. Tan. Heidelberg : Springer Verlag, 2011. pp. 223-230
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Fokkema, W & Hulstijn, J 2011, Process compliance in public information chains. in M Janssen, HJ Scholl, MA Wimmer & Y Tan (eds), Proceedings of the 10th International Conference on Electronic Government (EGOV 2011). Springer Verlag, Heidelberg, pp. 223-230.

Process compliance in public information chains. / Fokkema, W; Hulstijn, J.

Proceedings of the 10th International Conference on Electronic Government (EGOV 2011). ed. / M. Janssen; H.J. Scholl; M.A. Wimmer; Y. Tan. Heidelberg : Springer Verlag, 2011. p. 223-230.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Fokkema W, Hulstijn J. Process compliance in public information chains. In Janssen M, Scholl HJ, Wimmer MA, Tan Y, editors, Proceedings of the 10th International Conference on Electronic Government (EGOV 2011). Heidelberg: Springer Verlag. 2011. p. 223-230