Abstract
Public services are increasingly being delivered through information systems and the processes in government agencies are being standardized. Traditional government tasks may be delegated to independent government agencies and private parties. This produces a complex information processing chain. How can we make sure that an information processing chain performing a public service, is compliant to relevant legal rules and regulations? In this paper we study process compliance: the extent to which process elements are in accordance with legal rules and regulations. We provide a method to review compliance of processes, based on a detailed process analysis. The method is illustrated and evaluated by a case study about archiving and message confirmation requirements in the financial reporting domain.
| Original language | English |
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| Title of host publication | Proceedings of the 10th International Conference on Electronic Government (EGOV 2011) |
| Editors | M. Janssen, H.J. Scholl, M.A. Wimmer, Y. Tan |
| Place of Publication | Heidelberg |
| Publisher | Springer Verlag |
| Pages | 223-230 |
| Number of pages | 8 |
| Publication status | Published - 2011 |
| Externally published | Yes |