Public process management: A method for introducing Standard Business Reporting

J. Hulstijn, R van Wijk, N. de Winne, N Bharosa, M. Janssen, Y Tan

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

6 Citations (Scopus)

Abstract

Businesses have to file many reports to show compliance with rules and regulations. Regulators try to reduce the administrative burden, by providing a standardized representation format and agreements about reporting procedures and the use of technical infrastructure. However, developing and managing such a standardized reporting scheme is hard. It involves inter-dependencies between processes, data and technology and the interests of many stakeholders. Drawing on existing practice this paper presents Public Process Management (PPM): a general method for process management in the public sector. In this paper we apply PPM specifically to the problem of introducing a standardized reporting scheme in an application domain. The method is driven by quality management and process redesign approaches, but deals with unique characteristics of compliance reporting: legal data requirements, provenance, process compliance and multiple stakeholders. In particular, PPM stresses strict adherence to an iterative development schedule, and shared conceptual models of processes, data definitions, technological infrastructure and governance agreements. The usefulness and adequacy of the method are illustrated by a case study on Standard Business Reporting, a standardized reporting channel in the Netherlands for both public and private agencies.
Original languageEnglish
Title of host publicationProceedings of the 12th Annual International Digital Government Research Conference
Subtitle of host publicationDigital Government Innovation in Challenging Times
EditorsJ.C. Bertot, K. Nahon, S.A. Chun, L.F. Luna-Reyes, V. Atluri
Place of PublicationNew York
PublisherACM
Pages141-150
ISBN (Print)9781450307628
DOIs
Publication statusPublished - 2011
Externally publishedYes
EventThe 12th Annual International Digital Government Research Conference : Digital Government Innovation in Challenging Times - College Park, United States
Duration: 12 Jun 201115 Jun 2011

Conference

ConferenceThe 12th Annual International Digital Government Research Conference
CountryUnited States
CityCollege Park
Period12/06/1115/06/11

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  • Cite this

    Hulstijn, J., van Wijk, R., de Winne, N., Bharosa, N., Janssen, M., & Tan, Y. (2011). Public process management: A method for introducing Standard Business Reporting. In J. C. Bertot, K. Nahon, S. A. Chun, L. F. Luna-Reyes, & V. Atluri (Eds.), Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times (pp. 141-150). ACM. https://doi.org/10.1145/2037556.2037577