Purchasing pension advisory services in Sweden: An interpretive investigation into service conceptions and supplier selection

Pernilla Bolander, Andreas Werr, Wendy van der Valk

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Research on service purchasing commonly acknowledges that different types of services require different purchasing approaches. This has generated a plethora of service classifications that focus on different characteristics inherent to the service. Recently, the use to which a service is put in an organization and the organizational context have been argued to influence the way in which the service is purchased, thereby shifting attention away from inherent service characteristics. The current paper extends this line of research by focusing on the buyer's understanding of the service and its impact on the supplier selection process. Based on an interpretive, phenomenographic analysis of 32 interviews with buyers of pension and insurance advice services (PIAS) in Sweden, the current study identifies four fundamentally different ways of understanding these services and shows how different conceptions of a service give rise to different approaches to selecting suppliers and different criteria for evaluating them.
LanguageEnglish
Pages108-122
JournalIndustrial Marketing Management
Volume71
DOIs
StatePublished - 16 May 2018

Fingerprint

Sweden
Conception
Purchasing
Pensions
Supplier selection
Interpretive
Buyers
Organizational context
Insurance
Suppliers
Selection process

Keywords

  • service purchasing
  • supplier selection
  • professional services
  • interpretive approach

Cite this

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Purchasing pension advisory services in Sweden : An interpretive investigation into service conceptions and supplier selection. / Bolander, Pernilla; Werr, Andreas; van der Valk, Wendy.

In: Industrial Marketing Management, Vol. 71, 16.05.2018, p. 108-122.

Research output: Contribution to journalArticleScientificpeer-review

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