Quality management in public sector organizations: Evidence from six EU countries

Jan Wynen, Koen Verhoest, Sara Demuzere

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Although there is considerable evidence for the hypothesis that an efficient use of management techniques is the key to a good public service delivery, a lot of studies come to the conclusion that there is only partial, reluctant implementation or even a general lack of the use of such techniques by public managers. This paper examines the determinants for the use of quality management techniques in public sector organizations from six EU countries. It turns out that especially more organizational autonomy and result control appear to be of importance while, surprisingly, the combination of these variables leads to negative results.
Original languageEnglish
Pages (from-to)122-134
JournalInternational Journal of Public Administration
Volume39
Issue number2
DOIs
Publication statusPublished - 2016
Externally publishedYes

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quality management
public service
public sector
EU
autonomy
manager
determinants
lack
management
evidence
EU countries
Public service delivery
Quality management techniques
Managers
Management techniques
Autonomy
Public sector organizations
Quality management

Keywords

  • quality management techniques
  • managerial autonomy
  • fractional response model

Cite this

Wynen, Jan ; Verhoest, Koen ; Demuzere, Sara. / Quality management in public sector organizations : Evidence from six EU countries. In: International Journal of Public Administration. 2016 ; Vol. 39, No. 2. pp. 122-134.
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Quality management in public sector organizations : Evidence from six EU countries. / Wynen, Jan; Verhoest, Koen; Demuzere, Sara.

In: International Journal of Public Administration, Vol. 39, No. 2, 2016, p. 122-134.

Research output: Contribution to journalArticleScientificpeer-review

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