Quality marks: prospective tools in managing service quality perceptions

H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Original languageEnglish
Title of host publicationManaging service quality
EditorsP. Kunst, J. Lemmink
Place of PublicationLondon
PublisherChapman
Pages65-78
ISBN (Print)1853962937
Publication statusPublished - 1995

Publication series

NameQMS
Number1

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