Quality marks: prospective tools in managing service quality perceptions

H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

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Original languageEnglish
Title of host publicationManaging service quality
EditorsP. Kunst, J. Lemmink
Place of PublicationLondon
PublisherChapman
Pages65-78
ISBN (Print)1853962937
Publication statusPublished - 1995

Publication series

NameQMS
Number1

Cite this

Roest, H. C. A., & Verhallen, T. M. M. (1995). Quality marks: prospective tools in managing service quality perceptions. In P. Kunst, & J. Lemmink (Eds.), Managing service quality (pp. 65-78). (QMS; No. 1). Chapman.