Quality marks

prospective tools in managing service quality perceptions

H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

94 Downloads (Pure)
Original languageEnglish
Title of host publicationManaging service quality
EditorsP. Kunst, J. Lemmink
Place of PublicationLondon
PublisherChapman
Pages65-78
ISBN (Print)1853962937
Publication statusPublished - 1995

Publication series

NameQMS
Number1

Cite this

Roest, H. C. A., & Verhallen, T. M. M. (1995). Quality marks: prospective tools in managing service quality perceptions. In P. Kunst, & J. Lemmink (Eds.), Managing service quality (pp. 65-78). (QMS; No. 1). London: Chapman.
Roest, H.C.A. ; Verhallen, T.M.M. / Quality marks : prospective tools in managing service quality perceptions. Managing service quality. editor / P. Kunst ; J. Lemmink. London : Chapman, 1995. pp. 65-78 (QMS; 1).
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Roest, HCA & Verhallen, TMM 1995, Quality marks: prospective tools in managing service quality perceptions. in P Kunst & J Lemmink (eds), Managing service quality. QMS, no. 1, Chapman, London, pp. 65-78.

Quality marks : prospective tools in managing service quality perceptions. / Roest, H.C.A.; Verhallen, T.M.M.

Managing service quality. ed. / P. Kunst; J. Lemmink. London : Chapman, 1995. p. 65-78 (QMS; No. 1).

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

TY - CHAP

T1 - Quality marks

T2 - prospective tools in managing service quality perceptions

AU - Roest, H.C.A.

AU - Verhallen, T.M.M.

PY - 1995

Y1 - 1995

M3 - Chapter

SN - 1853962937

T3 - QMS

SP - 65

EP - 78

BT - Managing service quality

A2 - Kunst, P.

A2 - Lemmink, J.

PB - Chapman

CY - London

ER -

Roest HCA, Verhallen TMM. Quality marks: prospective tools in managing service quality perceptions. In Kunst P, Lemmink J, editors, Managing service quality. London: Chapman. 1995. p. 65-78. (QMS; 1).