Quality marks: prospective tools in managing service quality perceptions

H.C.A. Roest, T.M.M. Verhallen

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Name	QMS
Number	1

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@inbook{5affd8975ab6441aa346c8d02fa93e6f,

title = "Quality marks: prospective tools in managing service quality perceptions",

author = "H.C.A. Roest and T.M.M. Verhallen",

year = "1995",

language = "English",

isbn = "1853962937",

series = "QMS",

publisher = "Chapman",

number = "1",

pages = "65--78",

editor = "P. Kunst and J. Lemmink",

booktitle = "Managing service quality",

}