Realizing high performance on multiple stakeholder domains: A resource-based analysis of professional service firms in the Netherlands and Germany

U. Glunk

Research output: ThesisDoctoral Thesis

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Abstract

This book presents an empirical study on small and medium-sized professional service firms in the Netherlands and Germany. The overall aim of this study was to specify and test those intra-organizational resources that enable small and medium-sized professional service firms to realize high performance scores on multiple stakeholder domains. Five intra-organizational resources were found to be crucial in this respect: If small and medium-sized professional service firms succeed in establishing organizational practices that foster a proactive market orientation, a strong competitor orientation, and professional knowledge management, and combine it with satisfying reward practices for their personnel and competent top management, they will have good chances to gain a competitive advantage on multiple stakeholder performance domains. This means that these firms will be more successful than their competitors in attracting and maintaining high quality personnel, in satisfying their clients, in improving their market position, and in realizing financial growth.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Tilburg University
Supervisors/Advisors
  • Wilderom, C.P.M., Promotor
Award date16 Apr 1999
Place of PublicationTilburg
Publisher
Print ISBNs9056680463
Publication statusPublished - 1999

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Professional service firms
High performance
Germany
Resource-based
Multiple stakeholders
The Netherlands
Personnel
Organizational resources
Competitor orientation
Competitive advantage
Professional knowledge
Empirical study
Competitors
Organizational practices
Reward
Market orientation
Top management
Market position
Knowledge management

Cite this

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abstract = "This book presents an empirical study on small and medium-sized professional service firms in the Netherlands and Germany. The overall aim of this study was to specify and test those intra-organizational resources that enable small and medium-sized professional service firms to realize high performance scores on multiple stakeholder domains. Five intra-organizational resources were found to be crucial in this respect: If small and medium-sized professional service firms succeed in establishing organizational practices that foster a proactive market orientation, a strong competitor orientation, and professional knowledge management, and combine it with satisfying reward practices for their personnel and competent top management, they will have good chances to gain a competitive advantage on multiple stakeholder performance domains. This means that these firms will be more successful than their competitors in attracting and maintaining high quality personnel, in satisfying their clients, in improving their market position, and in realizing financial growth.",
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year = "1999",
language = "English",
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series = "CentER Dissertation Series",
publisher = "CentER, Center for Economic Research",
school = "Tilburg University",

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Realizing high performance on multiple stakeholder domains : A resource-based analysis of professional service firms in the Netherlands and Germany. / Glunk, U.

Tilburg : CentER, Center for Economic Research, 1999. 161 p.

Research output: ThesisDoctoral Thesis

TY - THES

T1 - Realizing high performance on multiple stakeholder domains

T2 - A resource-based analysis of professional service firms in the Netherlands and Germany

AU - Glunk, U.

PY - 1999

Y1 - 1999

N2 - This book presents an empirical study on small and medium-sized professional service firms in the Netherlands and Germany. The overall aim of this study was to specify and test those intra-organizational resources that enable small and medium-sized professional service firms to realize high performance scores on multiple stakeholder domains. Five intra-organizational resources were found to be crucial in this respect: If small and medium-sized professional service firms succeed in establishing organizational practices that foster a proactive market orientation, a strong competitor orientation, and professional knowledge management, and combine it with satisfying reward practices for their personnel and competent top management, they will have good chances to gain a competitive advantage on multiple stakeholder performance domains. This means that these firms will be more successful than their competitors in attracting and maintaining high quality personnel, in satisfying their clients, in improving their market position, and in realizing financial growth.

AB - This book presents an empirical study on small and medium-sized professional service firms in the Netherlands and Germany. The overall aim of this study was to specify and test those intra-organizational resources that enable small and medium-sized professional service firms to realize high performance scores on multiple stakeholder domains. Five intra-organizational resources were found to be crucial in this respect: If small and medium-sized professional service firms succeed in establishing organizational practices that foster a proactive market orientation, a strong competitor orientation, and professional knowledge management, and combine it with satisfying reward practices for their personnel and competent top management, they will have good chances to gain a competitive advantage on multiple stakeholder performance domains. This means that these firms will be more successful than their competitors in attracting and maintaining high quality personnel, in satisfying their clients, in improving their market position, and in realizing financial growth.

M3 - Doctoral Thesis

SN - 9056680463

T3 - CentER Dissertation Series

PB - CentER, Center for Economic Research

CY - Tilburg

ER -

Glunk U. Realizing high performance on multiple stakeholder domains: A resource-based analysis of professional service firms in the Netherlands and Germany. Tilburg: CentER, Center for Economic Research, 1999. 161 p. (CentER Dissertation Series).