Redesign and performance of service networks

a system dynamics approach

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Abstract

    Continuous innovation of service networks is important for the success of modern service based economies. Over the last years, several analysis and design methods have emerged for engineering SOA applications. However, none of these methods can effectively cope with the increased level of complexity and dynamics that come with service network innovation. In addition, and even more problematic, existing methods fall largely short in assisting application designers and business managers in evaluating and predicting the impact of design decisions on the performance of the service-enabled applications and the end to end business processes at the network level. In this paper we use system dynamics simulation to predict the impact of design decisions for software services and human-operated services on service network performance in the automobile industry. We show that a single design decision at the software level influences 10 out of 12 performance indicators at the firm and the inter-organizational business network level.
    Original languageEnglish
    Title of host publicationProceedings of the 19th European Conference on Information Systems (ECIS 2011), paper no. 113
    Place of PublicationHelsinki
    PublisherAssociation for Information Systems
    Publication statusPublished - 2011

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    Dynamical systems
    Innovation
    Industry
    Service oriented architecture (SOA)
    Network performance
    Automotive industry
    Managers
    Computer simulation

    Cite this

    Smits, M. T., van den Heuvel, W. J. A. M., & Nikolaou, C. (2011). Redesign and performance of service networks: a system dynamics approach. In Proceedings of the 19th European Conference on Information Systems (ECIS 2011), paper no. 113 Helsinki: Association for Information Systems.
    Smits, M.T. ; van den Heuvel, W.J.A.M. ; Nikolaou, C. / Redesign and performance of service networks : a system dynamics approach. Proceedings of the 19th European Conference on Information Systems (ECIS 2011), paper no. 113. Helsinki : Association for Information Systems, 2011.
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    title = "Redesign and performance of service networks: a system dynamics approach",
    abstract = "Continuous innovation of service networks is important for the success of modern service based economies. Over the last years, several analysis and design methods have emerged for engineering SOA applications. However, none of these methods can effectively cope with the increased level of complexity and dynamics that come with service network innovation. In addition, and even more problematic, existing methods fall largely short in assisting application designers and business managers in evaluating and predicting the impact of design decisions on the performance of the service-enabled applications and the end to end business processes at the network level. In this paper we use system dynamics simulation to predict the impact of design decisions for software services and human-operated services on service network performance in the automobile industry. We show that a single design decision at the software level influences 10 out of 12 performance indicators at the firm and the inter-organizational business network level.",
    author = "M.T. Smits and {van den Heuvel}, W.J.A.M. and C. Nikolaou",
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    Smits, MT, van den Heuvel, WJAM & Nikolaou, C 2011, Redesign and performance of service networks: a system dynamics approach. in Proceedings of the 19th European Conference on Information Systems (ECIS 2011), paper no. 113. Association for Information Systems, Helsinki.

    Redesign and performance of service networks : a system dynamics approach. / Smits, M.T.; van den Heuvel, W.J.A.M.; Nikolaou, C.

    Proceedings of the 19th European Conference on Information Systems (ECIS 2011), paper no. 113. Helsinki : Association for Information Systems, 2011.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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    Smits MT, van den Heuvel WJAM, Nikolaou C. Redesign and performance of service networks: a system dynamics approach. In Proceedings of the 19th European Conference on Information Systems (ECIS 2011), paper no. 113. Helsinki: Association for Information Systems. 2011