The objective of this study was to examine whether an easy to apply no-show policy can substantially reduce no-show behavior of 16–25-year-old clients undergoing individual outpatient treatment at a community mental health center. After introduction of the new no-show policy, the no-show percentage was significantly reduced with 32.1%. This reduction was not due to terminating significantly more treatments of clients with no-show behavior. It seems likely that this easy-to-apply no-show policy can substantially reduce no-show behavior of clients with a broad variety of mental disorders undergoing individual outpatient treatment.
Dieren, Q. V., Rijckmans, M. J. N., Mathijssen, J. J. P., Lobbestael, J., & Arntz, A. R. (2013). Reducing no-show behavior at a community mental health center. Journal of Community Psychology, 41(7), 844-850. https://doi.org/10.1002/jcop.21577