Reducing no-show behavior at a community mental health center

Q van Dieren; M.J.N. Rijckmans; J.J.P. Mathijssen; J. Lobbestael; A.R. Arntz

doi:10.1002/jcop.21577

Reducing no-show behavior at a community mental health center

Q van Dieren, M.J.N. Rijckmans, J.J.P. Mathijssen, J. Lobbestael, A.R. Arntz

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Abstract

The objective of this study was to examine whether an easy to apply no-show policy can substantially reduce no-show behavior of 16–25-year-old clients undergoing individual outpatient treatment at a community mental health center. After introduction of the new no-show policy, the no-show percentage was significantly reduced with 32.1%. This reduction was not due to terminating significantly more treatments of clients with no-show behavior. It seems likely that this easy-to-apply no-show policy can substantially reduce no-show behavior of clients with a broad variety of mental disorders undergoing individual outpatient treatment.

Original language	English
Pages (from-to)	844-850
Journal	Journal of Community Psychology
Volume	41
Issue number	7
DOIs	https://doi.org/10.1002/jcop.21577
Publication status	Published - 2013

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10.1002/jcop.21577

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Reducing no-show behavior at a community mental health center

Abstract

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