Refining case management for dementia using insights from operations management

B.R. Meijboom, L. van den Bosch, R. Schalk

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Purpose
Providers of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the aging society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for persons with dementia and caregivers, but costly. Using insights from operations management (OM), the purpose of this paper is to develop a new model for case management in dementia care.
Design/methodology/approach
To address both cost containment and customer orientation, insights from OM, in particular front/back office (FO/BO) configuration and modularity theory, are used to develop an innovative conceptual model for case management in dementia care.
Findings
This framework offers a new way of conceptualizing care provision throughout the different phases of a chronic disease process. Linking FO/BO configurations and modular organizing with case management makes it possible to create a cost-effective and client-centered system of healthcare management.
Originality/value
A new model is developed to address both cost containment and customer orientation based on insights from OM, in particular FO/BO configuration and modularity theory.
Keywords: Operations management, Dementia, Healthcare services, Aging society, Case management, Performance demands
Original languageEnglish
Pages (from-to)162-170
JournalQuality in Ageing and Older Adults
Volume15
Issue number3
DOIs
Publication statusPublished - 2014

Fingerprint

Case Management
Delivery of Health Care
Caregivers

Cite this

@article{cb26d4dc2ed948a397ea76d908d68cf1,
title = "Refining case management for dementia using insights from operations management",
abstract = "PurposeProviders of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the aging society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for persons with dementia and caregivers, but costly. Using insights from operations management (OM), the purpose of this paper is to develop a new model for case management in dementia care.Design/methodology/approachTo address both cost containment and customer orientation, insights from OM, in particular front/back office (FO/BO) configuration and modularity theory, are used to develop an innovative conceptual model for case management in dementia care.FindingsThis framework offers a new way of conceptualizing care provision throughout the different phases of a chronic disease process. Linking FO/BO configurations and modular organizing with case management makes it possible to create a cost-effective and client-centered system of healthcare management.Originality/valueA new model is developed to address both cost containment and customer orientation based on insights from OM, in particular FO/BO configuration and modularity theory.Keywords: Operations management, Dementia, Healthcare services, Aging society, Case management, Performance demands",
author = "B.R. Meijboom and {van den Bosch}, L. and R. Schalk",
year = "2014",
doi = "10.1108/QAOA-04-2014-0005",
language = "English",
volume = "15",
pages = "162--170",
journal = "Quality in Ageing and Older Adults",
issn = "1471-7794",
publisher = "Emerald Group Publishing Ltd.",
number = "3",

}

Refining case management for dementia using insights from operations management. / Meijboom, B.R.; van den Bosch, L.; Schalk, R.

In: Quality in Ageing and Older Adults, Vol. 15, No. 3, 2014, p. 162-170.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Refining case management for dementia using insights from operations management

AU - Meijboom, B.R.

AU - van den Bosch, L.

AU - Schalk, R.

PY - 2014

Y1 - 2014

N2 - PurposeProviders of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the aging society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for persons with dementia and caregivers, but costly. Using insights from operations management (OM), the purpose of this paper is to develop a new model for case management in dementia care.Design/methodology/approachTo address both cost containment and customer orientation, insights from OM, in particular front/back office (FO/BO) configuration and modularity theory, are used to develop an innovative conceptual model for case management in dementia care.FindingsThis framework offers a new way of conceptualizing care provision throughout the different phases of a chronic disease process. Linking FO/BO configurations and modular organizing with case management makes it possible to create a cost-effective and client-centered system of healthcare management.Originality/valueA new model is developed to address both cost containment and customer orientation based on insights from OM, in particular FO/BO configuration and modularity theory.Keywords: Operations management, Dementia, Healthcare services, Aging society, Case management, Performance demands

AB - PurposeProviders of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the aging society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for persons with dementia and caregivers, but costly. Using insights from operations management (OM), the purpose of this paper is to develop a new model for case management in dementia care.Design/methodology/approachTo address both cost containment and customer orientation, insights from OM, in particular front/back office (FO/BO) configuration and modularity theory, are used to develop an innovative conceptual model for case management in dementia care.FindingsThis framework offers a new way of conceptualizing care provision throughout the different phases of a chronic disease process. Linking FO/BO configurations and modular organizing with case management makes it possible to create a cost-effective and client-centered system of healthcare management.Originality/valueA new model is developed to address both cost containment and customer orientation based on insights from OM, in particular FO/BO configuration and modularity theory.Keywords: Operations management, Dementia, Healthcare services, Aging society, Case management, Performance demands

U2 - 10.1108/QAOA-04-2014-0005

DO - 10.1108/QAOA-04-2014-0005

M3 - Article

VL - 15

SP - 162

EP - 170

JO - Quality in Ageing and Older Adults

JF - Quality in Ageing and Older Adults

SN - 1471-7794

IS - 3

ER -