Service evaluation processes: An investigation into discriminant validity and causality towards an integrated research perspective

K. Koelemeijer, Rik Pieters, O. Prevo, Henk Roest

    Research output: Contribution to journalArticleProfessional

    Original languageEnglish
    JournalProceedings of the Workshop on Quality Management in Services
    Publication statusPublished - 1995

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