Service industrialization and its use in service quality management

R.T. Frambach, Henk Roest

    Research output: Contribution to journalArticleProfessional

    Original languageEnglish
    JournalProceedings of the Workshop on Quality Management in Services
    Publication statusPublished - 1993

    Cite this

    @article{9b293b376348454896895fd73f90eeda,
    title = "Service industrialization and its use in service quality management",
    author = "R.T. Frambach and Henk Roest",
    year = "1993",
    language = "English",
    journal = "Proceedings of the Workshop on Quality Management in Services",

    }

    Service industrialization and its use in service quality management. / Frambach, R.T.; Roest, Henk.

    In: Proceedings of the Workshop on Quality Management in Services, 1993.

    Research output: Contribution to journalArticleProfessional

    TY - JOUR

    T1 - Service industrialization and its use in service quality management

    AU - Frambach, R.T.

    AU - Roest, Henk

    PY - 1993

    Y1 - 1993

    M3 - Article

    JO - Proceedings of the Workshop on Quality Management in Services

    JF - Proceedings of the Workshop on Quality Management in Services

    ER -