Shaping guanxi networks at work through instant messaging

Carol Ou, R.M. Davison

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Instant messaging (IM) has become increasingly prevalent in social life. However, the use of IM at work remains controversial, owing to its unclear benefits to organizations. In this study, we employ media performance theories and the concept model of communicative ecology to examine the impact of an IM tool on shaping guanxi (i.e., interpersonal relationship) networks in the workplace. Specifically, we propose that IM has the potential to enhance guanxi networks by improving communication quality and building interlocutors' mutual trust in the workplace. The conceptual model is validated with 253 survey responses collected from working professionals in China. The data indicate that communication quality and mutual trust contribute to the development of guanxi networks. The theoretical and practical implications of the findings are discussed.
Original languageEnglish
Pages (from-to)1153-1168
JournalJournal of the American Society for Information Science and Technology
Volume67
Issue number5
Early online date21 Mar 2015
DOIs
Publication statusPublished - May 2016

Fingerprint

Communication
Ecology

Keywords

  • Computer mediated communications
  • instant messaging systems
  • China

Cite this

@article{6674a7ba7d6b4cf49fc0173eb40743c2,
title = "Shaping guanxi networks at work through instant messaging",
abstract = "Instant messaging (IM) has become increasingly prevalent in social life. However, the use of IM at work remains controversial, owing to its unclear benefits to organizations. In this study, we employ media performance theories and the concept model of communicative ecology to examine the impact of an IM tool on shaping guanxi (i.e., interpersonal relationship) networks in the workplace. Specifically, we propose that IM has the potential to enhance guanxi networks by improving communication quality and building interlocutors' mutual trust in the workplace. The conceptual model is validated with 253 survey responses collected from working professionals in China. The data indicate that communication quality and mutual trust contribute to the development of guanxi networks. The theoretical and practical implications of the findings are discussed.",
keywords = "Computer mediated communications, instant messaging systems, China",
author = "Carol Ou and R.M. Davison",
year = "2016",
month = "5",
doi = "10.1002/asi.23447",
language = "English",
volume = "67",
pages = "1153--1168",
journal = "Journal of the American Society for Information Science and Technology",
issn = "1532-2882",
publisher = "John Wiley & Sons Inc.",
number = "5",

}

Shaping guanxi networks at work through instant messaging. / Ou, Carol; Davison, R.M.

In: Journal of the American Society for Information Science and Technology, Vol. 67, No. 5, 05.2016, p. 1153-1168.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Shaping guanxi networks at work through instant messaging

AU - Ou, Carol

AU - Davison, R.M.

PY - 2016/5

Y1 - 2016/5

N2 - Instant messaging (IM) has become increasingly prevalent in social life. However, the use of IM at work remains controversial, owing to its unclear benefits to organizations. In this study, we employ media performance theories and the concept model of communicative ecology to examine the impact of an IM tool on shaping guanxi (i.e., interpersonal relationship) networks in the workplace. Specifically, we propose that IM has the potential to enhance guanxi networks by improving communication quality and building interlocutors' mutual trust in the workplace. The conceptual model is validated with 253 survey responses collected from working professionals in China. The data indicate that communication quality and mutual trust contribute to the development of guanxi networks. The theoretical and practical implications of the findings are discussed.

AB - Instant messaging (IM) has become increasingly prevalent in social life. However, the use of IM at work remains controversial, owing to its unclear benefits to organizations. In this study, we employ media performance theories and the concept model of communicative ecology to examine the impact of an IM tool on shaping guanxi (i.e., interpersonal relationship) networks in the workplace. Specifically, we propose that IM has the potential to enhance guanxi networks by improving communication quality and building interlocutors' mutual trust in the workplace. The conceptual model is validated with 253 survey responses collected from working professionals in China. The data indicate that communication quality and mutual trust contribute to the development of guanxi networks. The theoretical and practical implications of the findings are discussed.

KW - Computer mediated communications

KW - instant messaging systems

KW - China

U2 - 10.1002/asi.23447

DO - 10.1002/asi.23447

M3 - Article

VL - 67

SP - 1153

EP - 1168

JO - Journal of the American Society for Information Science and Technology

JF - Journal of the American Society for Information Science and Technology

SN - 1532-2882

IS - 5

ER -