ShareHeart: A patient journey map of patients with ischemia and non-obstructive coronary artery disease based on qualitative research

Dinah L Van Schalkwijk*, Jos W M G Widdershoven, Suzette Elias-Smale, Marielle Hartzema-Meijer, Brenda L Den Oudsten, Jenny Slatman, Paula M C Mommersteeg

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

1 Citation (Scopus)
34 Downloads (Pure)

Abstract

Aims and objectives: 

To visualise the health care experiences and needs of patients with ischemia with non-obstructive coronary arteries in a patient journey map. As such, future design challenges can be provided, and it can be used for future healthcare optimization.

Background: 

Ischemia with non-obstructive coronary arteries is a chronic cardiac condition caused by vascular dysfunctions. Ischemia with non-obstructive coronary arteries is often unrecognised, significantly impairs daily functioning, and is more prevalent among women. Patients' experiences remain unexplored, and a clear patient-centered care pathway is lacking.

Design: 

A qualitative interpretative research design was performed and the standards for reporting qualitative research (SRQR) has been used.

Methods: 

In total, 36 women were included and participated in eight semi-structured focus group interviews. Thematic analysis was used, and identified themes were further classified using 'patient journey mapping.' Additionally, Picker's 'eight principles of patient-centered care' were linked to the results and integrated in the patient journey map.

Results: 

Participants experienced a lack of familiarity with the specific cardiac condition by healthcare providers, repeated hospitalisation, testing and referrals, shortage of specialised cardiologists, and feelings of not being heard. In addition, needs for a multidisciplinary treatment program (including physical and psychological support), better information provision, and an easily accessible contact person were expressed.

Conclusions: 

The resulting patient journey map shows how patients experienced and interacted with the current healthcare system. Overall, the results show a complex and long healthcare pathway and important themes for healthcare experiences and needs were identified. Future research could focus on the development and implementation of a patient-centered evidence-based clinical pathway optimising experiences and quality of life.

Relevance to clinical practice: 

The visual tool can help health care professionals, policy makers, and researchers improve healthcare provision which is patient-centered and tailored to the preferences of patients with ischemia with non-obstructive coronary arteries.

Original languageEnglish
Pages (from-to)3434-3444
JournalJournal of Clinical Nursing
Volume32
Issue number13-14
DOIs
Publication statusPublished - 2023

Keywords

  • health care quality improvement
  • ischemia with non-obstructive coronary arteries (INOCA)
  • patient centered care
  • patient journey map
  • patients experiences
  • qualitative study

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