Social media and communication processes at work: Evidence from China

C.X.J. Ou, L.H.M. Wong, R.M. Davison, Z. Cheng

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Web 2.0 applications, such as instant messengers and other social media
platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.
Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)
EditorsS. Kunifuji, G.A. Papadopoulos, A.M.J. Skulimowski
Place of PublicationCyprus
PublisherSpringer Verlag
Pages277-288
ISBN (Print)9789963700844
Publication statusPublished - 2014
Event9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014) - Elias Beach Hotel, Limassol, Cyprus
Duration: 6 Nov 20148 Nov 2014

Publication series

NameAdvances in Intelligent Systems and Computing
PublisherSpringer
ISSN (Print)2194-5357

Conference

Conference9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)
CountryCyprus
CityLimassol
Period6/11/148/11/14

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