Social media and communication processes at work: Evidence from China

C.X.J. Ou; L.H.M. Wong; R.M. Davison; Z. Cheng

Social media and communication processes at work: Evidence from China

C.X.J. Ou, L.H.M. Wong, R.M. Davison, Z. Cheng

Information Systems & Oper. Mgt.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

Web 2.0 applications, such as instant messengers and other social media
platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

Original language	English
Title of host publication	Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)
Editors	S. Kunifuji, G.A. Papadopoulos, A.M.J. Skulimowski
Place of Publication	Cyprus
Publisher	Springer Verlag
Pages	277-288
ISBN (Print)	9789963700844
Publication status	Published - 2014
Event	9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014) - Elias Beach Hotel, Limassol, Cyprus Duration: 6 Nov 2014 → 8 Nov 2014

Publication series

Name	Advances in Intelligent Systems and Computing
Publisher	Springer
ISSN (Print)	2194-5357

Conference

Conference	9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)
Country/Territory	Cyprus
City	Limassol
Period	6/11/14 → 8/11/14

Cite this

Ou, C. X. J., Wong, L. H. M., Davison, R. M., & Cheng, Z. (2014). Social media and communication processes at work: Evidence from China. In S. Kunifuji, G. A. Papadopoulos, & A. M. J. Skulimowski (Eds.), Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014) (pp. 277-288). (Advances in Intelligent Systems and Computing). Springer Verlag.

Ou, C.X.J. ; Wong, L.H.M. ; Davison, R.M. et al. / Social media and communication processes at work : Evidence from China. Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). editor / S. Kunifuji ; G.A. Papadopoulos ; A.M.J. Skulimowski. Cyprus : Springer Verlag, 2014. pp. 277-288 (Advances in Intelligent Systems and Computing).

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title = "Social media and communication processes at work: Evidence from China",

abstract = "Web 2.0 applications, such as instant messengers and other social mediaplatforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.",

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booktitle = "Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)",

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note = "9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014) ; Conference date: 06-11-2014 Through 08-11-2014",

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Ou, CXJ, Wong, LHM, Davison, RM & Cheng, Z 2014, Social media and communication processes at work: Evidence from China. in S Kunifuji, GA Papadopoulos & AMJ Skulimowski (eds), Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). Advances in Intelligent Systems and Computing, Springer Verlag, Cyprus, pp. 277-288, 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014), Limassol, Cyprus, 6/11/14.

Social media and communication processes at work: Evidence from China. / Ou, C.X.J.; Wong, L.H.M.; Davison, R.M. et al.
Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). ed. / S. Kunifuji; G.A. Papadopoulos; A.M.J. Skulimowski. Cyprus: Springer Verlag, 2014. p. 277-288 (Advances in Intelligent Systems and Computing).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Social media and communication processes at work

T2 - 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)

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AU - Davison, R.M.

AU - Cheng, Z.

PY - 2014

Y1 - 2014

N2 - Web 2.0 applications, such as instant messengers and other social mediaplatforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

AB - Web 2.0 applications, such as instant messengers and other social mediaplatforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

M3 - Conference contribution

SN - 9789963700844

T3 - Advances in Intelligent Systems and Computing

SP - 277

EP - 288

BT - Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)

A2 - Kunifuji, S.

A2 - Papadopoulos, G.A.

A2 - Skulimowski, A.M.J.

PB - Springer Verlag

CY - Cyprus

Y2 - 6 November 2014 through 8 November 2014

ER -

Ou CXJ, Wong LHM, Davison RM, Cheng Z. Social media and communication processes at work: Evidence from China. In Kunifuji S, Papadopoulos GA, Skulimowski AMJ, editors, Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). Cyprus: Springer Verlag. 2014. p. 277-288. (Advances in Intelligent Systems and Computing).

Social media and communication processes at work: Evidence from China

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