Social media and communication processes at work

Evidence from China

C.X.J. Ou, L.H.M. Wong, R.M. Davison, Z. Cheng

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Web 2.0 applications, such as instant messengers and other social media
platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.
Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)
EditorsS. Kunifuji, G.A. Papadopoulos, A.M.J. Skulimowski
Place of PublicationCyprus
PublisherSpringer Verlag
Pages277-288
ISBN (Print)9789963700844
Publication statusPublished - 2014
Event9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014) - Elias Beach Hotel, Limassol, Cyprus
Duration: 6 Nov 20148 Nov 2014

Publication series

NameAdvances in Intelligent Systems and Computing
PublisherSpringer
ISSN (Print)2194-5357

Conference

Conference9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)
CountryCyprus
CityLimassol
Period6/11/148/11/14

Fingerprint

China
Web 2.0
Social media
Communication processes
Organizational performance
Research directions
Productivity
Outreach
Managers
Communication
Employees
Empirical evidence
Agility
Individual performance
Boosting
Work place
Team performance

Cite this

Ou, C. X. J., Wong, L. H. M., Davison, R. M., & Cheng, Z. (2014). Social media and communication processes at work: Evidence from China. In S. Kunifuji, G. A. Papadopoulos, & A. M. J. Skulimowski (Eds.), Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014) (pp. 277-288). (Advances in Intelligent Systems and Computing). Cyprus: Springer Verlag.
Ou, C.X.J. ; Wong, L.H.M. ; Davison, R.M. ; Cheng, Z. / Social media and communication processes at work : Evidence from China. Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). editor / S. Kunifuji ; G.A. Papadopoulos ; A.M.J. Skulimowski. Cyprus : Springer Verlag, 2014. pp. 277-288 (Advances in Intelligent Systems and Computing).
@inproceedings{bbb40d83b72347e9b6035d56a975172a,
title = "Social media and communication processes at work: Evidence from China",
abstract = "Web 2.0 applications, such as instant messengers and other social mediaplatforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.",
author = "C.X.J. Ou and L.H.M. Wong and R.M. Davison and Z. Cheng",
year = "2014",
language = "English",
isbn = "9789963700844",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "277--288",
editor = "S. Kunifuji and G.A. Papadopoulos and Skulimowski, {A.M.J. }",
booktitle = "Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)",
address = "Germany",

}

Ou, CXJ, Wong, LHM, Davison, RM & Cheng, Z 2014, Social media and communication processes at work: Evidence from China. in S Kunifuji, GA Papadopoulos & AMJ Skulimowski (eds), Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). Advances in Intelligent Systems and Computing, Springer Verlag, Cyprus, pp. 277-288, 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014), Limassol, Cyprus, 6/11/14.

Social media and communication processes at work : Evidence from China. / Ou, C.X.J.; Wong, L.H.M.; Davison, R.M.; Cheng, Z.

Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). ed. / S. Kunifuji; G.A. Papadopoulos; A.M.J. Skulimowski. Cyprus : Springer Verlag, 2014. p. 277-288 (Advances in Intelligent Systems and Computing).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

TY - GEN

T1 - Social media and communication processes at work

T2 - Evidence from China

AU - Ou, C.X.J.

AU - Wong, L.H.M.

AU - Davison, R.M.

AU - Cheng, Z.

PY - 2014

Y1 - 2014

N2 - Web 2.0 applications, such as instant messengers and other social mediaplatforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

AB - Web 2.0 applications, such as instant messengers and other social mediaplatforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

M3 - Conference contribution

SN - 9789963700844

T3 - Advances in Intelligent Systems and Computing

SP - 277

EP - 288

BT - Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014)

A2 - Kunifuji, S.

A2 - Papadopoulos, G.A.

A2 - Skulimowski, A.M.J.

PB - Springer Verlag

CY - Cyprus

ER -

Ou CXJ, Wong LHM, Davison RM, Cheng Z. Social media and communication processes at work: Evidence from China. In Kunifuji S, Papadopoulos GA, Skulimowski AMJ, editors, Proceedings of the 9th International Conference on Knowledge and Information Creativity Support Systems (KICSS 2014). Cyprus: Springer Verlag. 2014. p. 277-288. (Advances in Intelligent Systems and Computing).