Solving misfits in ERP implementations by SMEs

Joost van Beijsterveld, Willem van Groenendaal

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The gap between the organizational needs and the extent to which an
‘off-the-shelf’ enterprise resource planning (ERP) system can meet these is called
a misfit. A framework is developed to distinguish actual from perceived misfits. This is used to analyse the ERP implementation at four small-sized and medium-sized enterprises. The results show that they prefer to adjust the ERP system to their business processes when needed but often unnecessarily change the system to solve perceived misfits. The framework is a first step to prevent this unnecessary
work in the future.
Original languageEnglish
Pages (from-to)369-393
JournalInformation Systems Journal
Volume26
Issue number4
DOIs
Publication statusPublished - Jul 2016

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Enterprise resource planning
Industry

Keywords

  • ERP
  • misfits
  • customization
  • process adaptation
  • workarounds

Cite this

van Beijsterveld, J., & van Groenendaal, W. (2016). Solving misfits in ERP implementations by SMEs. Information Systems Journal, 26(4), 369-393. https://doi.org/10.1111/isj.12090
van Beijsterveld, Joost ; van Groenendaal, Willem. / Solving misfits in ERP implementations by SMEs. In: Information Systems Journal. 2016 ; Vol. 26, No. 4. pp. 369-393.
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van Beijsterveld, J & van Groenendaal, W 2016, 'Solving misfits in ERP implementations by SMEs', Information Systems Journal, vol. 26, no. 4, pp. 369-393. https://doi.org/10.1111/isj.12090

Solving misfits in ERP implementations by SMEs. / van Beijsterveld, Joost; van Groenendaal, Willem.

In: Information Systems Journal, Vol. 26, No. 4, 07.2016, p. 369-393.

Research output: Contribution to journalArticleScientificpeer-review

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