Solving misfits in ERP implementations by SMEs

Joost van Beijsterveld, Willem van Groenendaal

Research output: Contribution to journalArticleScientificpeer-review

25 Citations (Scopus)


The gap between the organizational needs and the extent to which an
‘off-the-shelf’ enterprise resource planning (ERP) system can meet these is called
a misfit. A framework is developed to distinguish actual from perceived misfits. This is used to analyse the ERP implementation at four small-sized and medium-sized enterprises. The results show that they prefer to adjust the ERP system to their business processes when needed but often unnecessarily change the system to solve perceived misfits. The framework is a first step to prevent this unnecessary
work in the future.
Original languageEnglish
Pages (from-to)369-393
JournalInformation Systems Journal
Issue number4
Publication statusPublished - Jul 2016


  • ERP
  • misfits
  • customization
  • process adaptation
  • workarounds


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