Solving misfits in ERP implementations by SMEs

Joost van Beijsterveld; Willem van Groenendaal

doi:10.1111/isj.12090

Solving misfits in ERP implementations by SMEs

Joost van Beijsterveld
, Willem van Groenendaal

Information Systems & Oper. Mgt.

Research output: Contribution to journal › Article › Scientific › peer-review

46 Citations (Scopus)

Abstract

The gap between the organizational needs and the extent to which an
‘off-the-shelf’ enterprise resource planning (ERP) system can meet these is called
a misfit. A framework is developed to distinguish actual from perceived misfits. This is used to analyse the ERP implementation at four small-sized and medium-sized enterprises. The results show that they prefer to adjust the ERP system to their business processes when needed but often unnecessarily change the system to solve perceived misfits. The framework is a first step to prevent this unnecessary
work in the future.

Original language	English
Pages (from-to)	369-393
Journal	Information Systems Journal
Volume	26
Issue number	4
DOIs	https://doi.org/10.1111/isj.12090
Publication status	Published - Jul 2016

Keywords

ERP
misfits
customization
process adaptation
workarounds

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10.1111/isj.12090

Cite this

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KW - process adaptation

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Solving misfits in ERP implementations by SMEs

Abstract

Keywords

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