Strategy development for enterprise content management

M.T. Smits, R. O'Callaghan

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


Many organizations maintain a variety of systems and databases in a complex ad-hoc information infrastructure that does not fulfill the need for company-wide unstructured information management in business processes, business functions, and the extended enterprise. We present a framework and a method for implementing enterprise content management (ECM) in order to address this problem. Framework and method help to select content objects that can be brought under ECM to create business value and guide the IT investments needed to realize ECM. Framework and method were tested in a large high-tech organization that runs four key business processes and a very large set of unstructured content. Application of the framework and the method resulted in the identification of twenty core content objects and 100 content features that were well accepted by the thirty managers involved in two key business processes.
Original languageEnglish
Title of host publicationEnterprise Content Management in Information Systems Research
EditorsJ. vom Brocke, A. Simons
Place of PublicationBerlin
PublisherSpringer Verlag
Number of pages287
ISBN (Print)978364297158
Publication statusPublished - 2014


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