Structure, process or outcome: Which contributes most to patients' overall assessment of healthcare quality?

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@article{9e7a44284fd843648409748af26aa12d,

title = "Structure, process or outcome: Which contributes most to patients' overall assessment of healthcare quality?",

author = "J. Rademakers and D.M.J. Delnoij and \{de Boer\}, D.",

year = "2011",

language = "English",

volume = "20",

pages = "326--331",

journal = "BMJ Quality \& Safety",

issn = "2044-5415",

publisher = "BMJ Publishing Group",

number = "4",

}