Supply chain-wide optimization at TNT Express

H.A. Fleuren, C. Goossens, M. Hendriks, W.J.M. Meuffels, J. Poppelaars

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The application of operations research (OR) at TNT Express during the past seven years has significantly improved decision-making quality and resulted in cost savings of 207 million euros. The global optimization (GO) program initiative has led to the development of a suite of optimization solutions to assist the operating units of TNT Express to improve their package delivery in road and air networks. To create and deploy these solutions, we established communities of practice (CoPs), at which internal and external subject matter experts meet three times annually at an internal conference. We also created a unique two-year learning environment, the GO academy, where employees of TNT Express are taught the principles, use, and deployment of optimization techniques. As a result of these combined initiatives, OR is now an effective part of the core values at TNT Express.
Original languageEnglish
Pages (from-to)5-20
JournalInterfaces
Volume43
Issue number1
Publication statusPublished - 2013

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Operations research
Global optimization
Supply chains
Decision making
Personnel
Air
Costs
Supply chain
Cost savings
Learning environment
Optimization techniques
Communities of practice
Employees
Core values
Roads

Cite this

Fleuren, H. A., Goossens, C., Hendriks, M., Meuffels, W. J. M., & Poppelaars, J. (2013). Supply chain-wide optimization at TNT Express. Interfaces, 43(1), 5-20.
Fleuren, H.A. ; Goossens, C. ; Hendriks, M. ; Meuffels, W.J.M. ; Poppelaars, J. / Supply chain-wide optimization at TNT Express. In: Interfaces. 2013 ; Vol. 43, No. 1. pp. 5-20.
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Fleuren, HA, Goossens, C, Hendriks, M, Meuffels, WJM & Poppelaars, J 2013, 'Supply chain-wide optimization at TNT Express', Interfaces, vol. 43, no. 1, pp. 5-20.

Supply chain-wide optimization at TNT Express. / Fleuren, H.A.; Goossens, C.; Hendriks, M.; Meuffels, W.J.M.; Poppelaars, J.

In: Interfaces, Vol. 43, No. 1, 2013, p. 5-20.

Research output: Contribution to journalArticleScientificpeer-review

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Fleuren HA, Goossens C, Hendriks M, Meuffels WJM, Poppelaars J. Supply chain-wide optimization at TNT Express. Interfaces. 2013;43(1):5-20.