Technology, selection, and training in call centers

I.J.P. Sieben, A. de Grip, L. Longen, O. Sorensen

Research output: Contribution to journalArticleScientificpeer-review

10 Citations (Scopus)
Original languageEnglish
Pages (from-to)553-572
JournalIndustrial and Labor Relations Review
Volume62
Issue number4
Publication statusPublished - 2009

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