Technology, selection, and training in call centers

I.J.P. Sieben, A. de Grip, L. Longen, O. Sorensen

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	English
Pages (from-to)	553-572
Journal	Industrial and Labor Relations Review
Volume	62
Issue number	4
Publication status	Published - 2009

Cite this

@article{b02539c3f0f5442096749ddca2f3598f,

title = "Technology, selection, and training in call centers",

author = "I.J.P. Sieben and {de Grip}, A. and L. Longen and O. Sorensen",

year = "2009",

language = "English",

volume = "62",

pages = "553--572",

journal = "Industrial and Labor Relations Review",

issn = "0019-7939",

publisher = "Sage Publications Ltd",

number = "4",

}