Technology, selection, and training in call centers

I.J.P. Sieben, A. de Grip, L. Longen, O. Sorensen

Research output: Contribution to journalArticleScientificpeer-review

Original languageEnglish
Pages (from-to)553-572
JournalIndustrial and Labor Relations Review
Volume62
Issue number4
Publication statusPublished - 2009

Cite this

Sieben, I. J. P., de Grip, A., Longen, L., & Sorensen, O. (2009). Technology, selection, and training in call centers. Industrial and Labor Relations Review, 62(4), 553-572.
Sieben, I.J.P. ; de Grip, A. ; Longen, L. ; Sorensen, O. / Technology, selection, and training in call centers. In: Industrial and Labor Relations Review. 2009 ; Vol. 62, No. 4. pp. 553-572.
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year = "2009",
language = "English",
volume = "62",
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journal = "Industrial and Labor Relations Review",
issn = "0019-7939",
publisher = "Cornell University",
number = "4",

}

Sieben, IJP, de Grip, A, Longen, L & Sorensen, O 2009, 'Technology, selection, and training in call centers', Industrial and Labor Relations Review, vol. 62, no. 4, pp. 553-572.

Technology, selection, and training in call centers. / Sieben, I.J.P.; de Grip, A.; Longen, L.; Sorensen, O.

In: Industrial and Labor Relations Review, Vol. 62, No. 4, 2009, p. 553-572.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Technology, selection, and training in call centers

AU - Sieben, I.J.P.

AU - de Grip, A.

AU - Longen, L.

AU - Sorensen, O.

PY - 2009

Y1 - 2009

M3 - Article

VL - 62

SP - 553

EP - 572

JO - Industrial and Labor Relations Review

JF - Industrial and Labor Relations Review

SN - 0019-7939

IS - 4

ER -