The bridge of dreams: Towards a method for operational performance alignment in IT-enabled service supply chains

Yan Wang

Research output: ThesisDoctoral Thesis

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Abstract

Concerns on performance alignment, especially on business-IT alignment, have been around for three decades. It is still considered to be one of the most important driving forces for business success, as well as one of the top concerns of many practitioners and organizational researchers. It is also found to be a major issue in two thirds of digital transformation projects. Many attempts from researchers in diverse disciplines have been made to tackle this issue. Unfortunately, they have been working separately and the research appears in various forms and names.
This dissertation presents a piece of interdisciplinary research that focuses on identifying operational performance alignment issues, discovering and assessing their root causes with attention to the dynamics in operating IT-enabled service supply chain (SSC). It makes a modest contribution by providing a communication-centred instrument which can modularize complex SSC in terms of a hierarchically-structured set of services and analyze the performance causality between them. With a special focus on the impact of IT, it makes it possible to monitor and tune various performance issues in SSC.
This research intends to provide a solution-oriented common ground where multiple service research streams can meet together. Following the framework proposed in this research, services, at different tiers of an SSC, are modelled with a balanced perspective on both business, technical service components and KPIs. It allows a holistic picture of service performances and interactions throughout the entire supply chain to be viewed through a different research lens and permits the causal impact of technology, business strategy, and service operations on supply chain performance to be unveiled.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Tilburg University
Supervisors/Advisors
  • Akkermans, Henk, Promotor
  • van den Heuvel, Willem-Jan, Promotor
Award date7 Dec 2016
Place of PublicationTilburg
Publisher
Print ISBNs9789056684990
Publication statusPublished - 2016

Fingerprint

Alignment
Business performance
IT services
Supply chain
Business strategy
Supply chain performance
Causality
Service operations
Communication
Interdisciplinary research
Business success
Service performance
Driving force
Business services
Technical services
Interaction

Cite this

Wang, Yan. / The bridge of dreams: Towards a method for operational performance alignment in IT-enabled service supply chains. Tilburg : CentER, Center for Economic Research, 2016. 287 p.
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abstract = "Concerns on performance alignment, especially on business-IT alignment, have been around for three decades. It is still considered to be one of the most important driving forces for business success, as well as one of the top concerns of many practitioners and organizational researchers. It is also found to be a major issue in two thirds of digital transformation projects. Many attempts from researchers in diverse disciplines have been made to tackle this issue. Unfortunately, they have been working separately and the research appears in various forms and names.This dissertation presents a piece of interdisciplinary research that focuses on identifying operational performance alignment issues, discovering and assessing their root causes with attention to the dynamics in operating IT-enabled service supply chain (SSC). It makes a modest contribution by providing a communication-centred instrument which can modularize complex SSC in terms of a hierarchically-structured set of services and analyze the performance causality between them. With a special focus on the impact of IT, it makes it possible to monitor and tune various performance issues in SSC.This research intends to provide a solution-oriented common ground where multiple service research streams can meet together. Following the framework proposed in this research, services, at different tiers of an SSC, are modelled with a balanced perspective on both business, technical service components and KPIs. It allows a holistic picture of service performances and interactions throughout the entire supply chain to be viewed through a different research lens and permits the causal impact of technology, business strategy, and service operations on supply chain performance to be unveiled.",
author = "Yan Wang",
year = "2016",
language = "English",
isbn = "9789056684990",
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The bridge of dreams: Towards a method for operational performance alignment in IT-enabled service supply chains. / Wang, Yan.

Tilburg : CentER, Center for Economic Research, 2016. 287 p.

Research output: ThesisDoctoral Thesis

TY - THES

T1 - The bridge of dreams:

T2 - Towards a method for operational performance alignment in IT-enabled service supply chains

AU - Wang, Yan

PY - 2016

Y1 - 2016

N2 - Concerns on performance alignment, especially on business-IT alignment, have been around for three decades. It is still considered to be one of the most important driving forces for business success, as well as one of the top concerns of many practitioners and organizational researchers. It is also found to be a major issue in two thirds of digital transformation projects. Many attempts from researchers in diverse disciplines have been made to tackle this issue. Unfortunately, they have been working separately and the research appears in various forms and names.This dissertation presents a piece of interdisciplinary research that focuses on identifying operational performance alignment issues, discovering and assessing their root causes with attention to the dynamics in operating IT-enabled service supply chain (SSC). It makes a modest contribution by providing a communication-centred instrument which can modularize complex SSC in terms of a hierarchically-structured set of services and analyze the performance causality between them. With a special focus on the impact of IT, it makes it possible to monitor and tune various performance issues in SSC.This research intends to provide a solution-oriented common ground where multiple service research streams can meet together. Following the framework proposed in this research, services, at different tiers of an SSC, are modelled with a balanced perspective on both business, technical service components and KPIs. It allows a holistic picture of service performances and interactions throughout the entire supply chain to be viewed through a different research lens and permits the causal impact of technology, business strategy, and service operations on supply chain performance to be unveiled.

AB - Concerns on performance alignment, especially on business-IT alignment, have been around for three decades. It is still considered to be one of the most important driving forces for business success, as well as one of the top concerns of many practitioners and organizational researchers. It is also found to be a major issue in two thirds of digital transformation projects. Many attempts from researchers in diverse disciplines have been made to tackle this issue. Unfortunately, they have been working separately and the research appears in various forms and names.This dissertation presents a piece of interdisciplinary research that focuses on identifying operational performance alignment issues, discovering and assessing their root causes with attention to the dynamics in operating IT-enabled service supply chain (SSC). It makes a modest contribution by providing a communication-centred instrument which can modularize complex SSC in terms of a hierarchically-structured set of services and analyze the performance causality between them. With a special focus on the impact of IT, it makes it possible to monitor and tune various performance issues in SSC.This research intends to provide a solution-oriented common ground where multiple service research streams can meet together. Following the framework proposed in this research, services, at different tiers of an SSC, are modelled with a balanced perspective on both business, technical service components and KPIs. It allows a holistic picture of service performances and interactions throughout the entire supply chain to be viewed through a different research lens and permits the causal impact of technology, business strategy, and service operations on supply chain performance to be unveiled.

M3 - Doctoral Thesis

SN - 9789056684990

T3 - CentER Dissertation Series

PB - CentER, Center for Economic Research

CY - Tilburg

ER -

Wang Y. The bridge of dreams: Towards a method for operational performance alignment in IT-enabled service supply chains. Tilburg: CentER, Center for Economic Research, 2016. 287 p. (CentER Dissertation Series).