The communicative ecology of Web 2.0 @ work

Social networking in the workspace

R.M. Davison, C.X.J. Ou, M.G. Martinsons, A.Y. Zhao

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Social media have transformed social interactions and now look set to transform workplace communications. In this exploratory study, we investigate how employees use and get value from a variety of social networking technologies. The context of this research is 4 software firms located in China. Notwithstanding differences in corporate attitudes toward social networking, we identify common themes in the way Web 2.0 technologies are leveraged as value is created by employees at all levels. We draw on the communication ecology framework to analyze the application of various technologies. We inductively develop 5 propositions that describe how social networking technologies contribute directly to horizontal and vertical communication in organizations, and ultimately to individual, team, and organizational performance. Implications for research and practice are discussed.
Original languageEnglish
Pages (from-to)2035-2047
JournalJournal of the American Society for Information Science and Technology
Volume65
Issue number10
Early online date5 Mar 2014
DOIs
Publication statusPublished - Oct 2014

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Ecology
Communication
Personnel

Keywords

  • instant messaging systems

Cite this

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The communicative ecology of Web 2.0 @ work : Social networking in the workspace. / Davison, R.M.; Ou, C.X.J.; Martinsons, M.G.; Zhao, A.Y.

In: Journal of the American Society for Information Science and Technology, Vol. 65, No. 10, 10.2014, p. 2035-2047.

Research output: Contribution to journalArticleScientificpeer-review

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