The degree of service modularity: Implications from complex healthcare services

Vincent Peters, Bert Meijboom, Eva Caspers, Jan Erik Bunt, Vinus Bok, Marianne Van Steenbergen, Peter de Winter, Esther de Vries

Research output: Contribution to conferencePaperScientificpeer-review


In this paper we explore the degree of modularity in complex service processes. Through an illustrative multiple case study of multidisciplinary healthcare provision for children with Down syndrome we propose the use of the service modularity function to assess the degree of modularity in complex healthcare. We uncover differing degrees of modularity in relation to their customization and standardization opportunities and were able to perform a comparative analysis between cases. This resulted in a 2x2 matrix that can be used to interpret and compare modular services.
Original languageEnglish
Number of pages10
Publication statusPublished - 2022
EventEurOMA 2022: Brilliance in resilience: operations and supply chain management’s role in achieving a sustainable future - Estrel Congress Center, Berlin, Germany
Duration: 1 Jul 20226 Jul 2022
Conference number: 29


ConferenceEurOMA 2022
Internet address


  • Service modularity
  • Customization
  • Standardization


Dive into the research topics of 'The degree of service modularity: Implications from complex healthcare services'. Together they form a unique fingerprint.

Cite this