The degree of service modularity: Implications from complex healthcare services

Vincent Peters; Bert Meijboom; Eva Caspers; Jan Erik Bunt; Vinus Bok; Marianne Van Steenbergen; Peter de Winter; Esther de Vries

The degree of service modularity: Implications from complex healthcare services

Vincent Peters
, Bert Meijboom
, Eva Caspers
, Jan Erik Bunt
, Vinus Bok
, Marianne Van Steenbergen
, Peter de Winter
, Esther de Vries

Research output: Contribution to conference › Paper › Scientific › peer-review

Abstract

In this paper we explore the degree of modularity in complex service processes. Through an illustrative multiple case study of multidisciplinary healthcare provision for children with Down syndrome we propose the use of the service modularity function to assess the degree of modularity in complex healthcare. We uncover differing degrees of modularity in relation to their customization and standardization opportunities and were able to perform a comparative analysis between cases. This resulted in a 2x2 matrix that can be used to interpret and compare modular services.

Original language	English
Pages	1-10
Number of pages	10
Publication status	Published - 2022
Event	EurOMA 2022: Brilliance in resilience: operations and supply chain management’s role in achieving a sustainable future - Estrel Congress Center, Berlin, Germany Duration: 1 Jul 2022 → 6 Jul 2022 Conference number: 29 https://www.euroma2022.org/

Conference

Conference	EurOMA 2022
Country/Territory	Germany
City	Berlin
Period	1/07/22 → 6/07/22
Internet address	https://www.euroma2022.org/

Keywords

Service modularity
Customization
Standardization

Cite this

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title = "The degree of service modularity: Implications from complex healthcare services",

abstract = "In this paper we explore the degree of modularity in complex service processes. Through an illustrative multiple case study of multidisciplinary healthcare provision for children with Down syndrome we propose the use of the service modularity function to assess the degree of modularity in complex healthcare. We uncover differing degrees of modularity in relation to their customization and standardization opportunities and were able to perform a comparative analysis between cases. This resulted in a 2x2 matrix that can be used to interpret and compare modular services.",

keywords = "Service modularity, Customization, Standardization",

author = "Vincent Peters and Bert Meijboom and Eva Caspers and Bunt, \{Jan Erik\} and Vinus Bok and \{Van Steenbergen\}, Marianne and \{de Winter\}, Peter and \{de Vries\}, Esther",

year = "2022",

language = "English",

pages = "1--10",

note = "EurOMA 2022 : Brilliance in resilience: operations and supply chain management{\textquoteright}s role in achieving a sustainable future ; Conference date: 01-07-2022 Through 06-07-2022",

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TY - CONF

T1 - The degree of service modularity: Implications from complex healthcare services

AU - Peters, Vincent

AU - Meijboom, Bert

AU - Caspers, Eva

AU - Bunt, Jan Erik

AU - Bok, Vinus

AU - Van Steenbergen, Marianne

AU - de Winter, Peter

AU - de Vries, Esther

N1 - Conference code: 29

PY - 2022

Y1 - 2022

N2 - In this paper we explore the degree of modularity in complex service processes. Through an illustrative multiple case study of multidisciplinary healthcare provision for children with Down syndrome we propose the use of the service modularity function to assess the degree of modularity in complex healthcare. We uncover differing degrees of modularity in relation to their customization and standardization opportunities and were able to perform a comparative analysis between cases. This resulted in a 2x2 matrix that can be used to interpret and compare modular services.

AB - In this paper we explore the degree of modularity in complex service processes. Through an illustrative multiple case study of multidisciplinary healthcare provision for children with Down syndrome we propose the use of the service modularity function to assess the degree of modularity in complex healthcare. We uncover differing degrees of modularity in relation to their customization and standardization opportunities and were able to perform a comparative analysis between cases. This resulted in a 2x2 matrix that can be used to interpret and compare modular services.

KW - Service modularity

KW - Customization

KW - Standardization

M3 - Paper

SP - 1

EP - 10

T2 - EurOMA 2022

Y2 - 1 July 2022 through 6 July 2022

ER -

The degree of service modularity: Implications from complex healthcare services

Abstract

Conference

Keywords

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Cite this