The effect of usage situation and expertise on service quality norms

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the 28th EMAC Conference
Subtitle of host publicationMarketing and Competition in the Information Age
EditorsL. Hildebrandt, D. Annacker, D. Klapper
Place of PublicationBerlin
PublisherHumboldt University
Pages1-30
Publication statusPublished - 1999

Cite this

Roest, H. C. A., & Pieters, R. (1999). The effect of usage situation and expertise on service quality norms. In L. Hildebrandt, D. Annacker, & D. Klapper (Eds.), Proceedings of the 28th EMAC Conference: Marketing and Competition in the Information Age (pp. 1-30). Humboldt University.