The effect of usage situation and expertise on service quality norms

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 28th EMAC Conference
Subtitle of host publication	Marketing and Competition in the Information Age
Editors	L. Hildebrandt, D. Annacker, D. Klapper
Place of Publication	Berlin
Publisher	Humboldt University
Pages	1-30
Publication status	Published - 1999

Cite this

@inbook{886992f7dc2c4b50ac67c1f5cdb8b2a8,

title = "The effect of usage situation and expertise on service quality norms",

author = "H.C.A. Roest and R. Pieters",

year = "1999",

language = "English",

pages = "1--30",

editor = "L. Hildebrandt and D. Annacker and D. Klapper",

booktitle = "Proceedings of the 28th EMAC Conference",

publisher = "Humboldt University",

}

The effect of usage situation and expertise on service quality norms. / Roest, H.C.A.; Pieters, R.
Proceedings of the 28th EMAC Conference: Marketing and Competition in the Information Age. ed. / L. Hildebrandt; D. Annacker; D. Klapper. Berlin: Humboldt University, 1999. p. 1-30.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review