Original language | English |
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Pages (from-to) | 107-111 |
Journal | Journal of Quality Assurance in Hospitality and Tourism |
Volume | 1 |
Issue number | 4 |
Publication status | Published - 2001 |
The European Association for Tourism and Leisure Education (ATLAS): Munich Conference on Customer Service and Service Quality in Tourism and Leisure
Research output: Contribution to journal › Article › Scientific › peer-review