| Original language | English |
|---|---|
| Pages (from-to) | 107-111 |
| Journal | Journal of Quality Assurance in Hospitality and Tourism |
| Volume | 1 |
| Issue number | 4 |
| Publication status | Published - 2001 |
The European Association for Tourism and Leisure Education (ATLAS): Munich Conference on Customer Service and Service Quality in Tourism and Leisure
Research output: Contribution to journal › Article › Scientific › peer-review