The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study

P. Gemmel; B.R. Meijboom; T. van Steenis

The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study

P. Gemmel, B.R. Meijboom, T. van Steenis

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?

Original language	English
Title of host publication	Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)
Editors	D.P. van Donk, R. de Koster, S. de Leeuw, J. Fransoo, J. van der Veen
Place of Publication	Amsterdam
Publisher	Unknown Publisher
Publication status	Published - 2012

Cite this

Gemmel, P., Meijboom, B. R., & van Steenis, T. (2012). The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study. In D. P. van Donk, R. de Koster, S. de Leeuw, J. Fransoo, & J. van der Veen (Eds.), Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012) Unknown Publisher.

Gemmel, P. ; Meijboom, B.R. ; van Steenis, T. / The impact of front-office / back-office configurations on performance in a complex health service environment : A multiple case study. Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012). editor / D.P. van Donk ; R. de Koster ; S. de Leeuw ; J. Fransoo ; J. van der Veen. Amsterdam : Unknown Publisher, 2012.

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title = "The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study",

abstract = "Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP{\textquoteright}s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?",

author = "P. Gemmel and B.R. Meijboom and {van Steenis}, T.",

year = "2012",

language = "English",

editor = "{van Donk}, D.P. and {de Koster}, R. and {de Leeuw}, S. and J. Fransoo and {van der Veen}, J.",

booktitle = "Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)",

publisher = "Unknown Publisher",

}

The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study. / Gemmel, P.; Meijboom, B.R.; van Steenis, T.
Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012). ed. / D.P. van Donk; R. de Koster; S. de Leeuw; J. Fransoo; J. van der Veen. Amsterdam: Unknown Publisher, 2012.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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T1 - The impact of front-office / back-office configurations on performance in a complex health service environment

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AU - Meijboom, B.R.

AU - van Steenis, T.

PY - 2012

Y1 - 2012

N2 - Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?

AB - Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?

M3 - Conference contribution

BT - Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)

A2 - van Donk, D.P.

A2 - de Koster, R.

A2 - de Leeuw, S.

A2 - Fransoo, J.

A2 - van der Veen, J.

PB - Unknown Publisher

CY - Amsterdam

ER -

The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study

Abstract

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