The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study

P. Gemmel, B.R. Meijboom, T. van Steenis

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?
Original languageEnglish
Title of host publicationProceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)
EditorsD.P. van Donk, R. de Koster, S. de Leeuw, J. Fransoo, J. van der Veen
Place of PublicationAmsterdam
PublisherUnknown Publisher
Publication statusPublished - 2012

Fingerprint

Health Services
Health Personnel
Delivery of Health Care

Cite this

Gemmel, P., Meijboom, B. R., & van Steenis, T. (2012). The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study. In D. P. van Donk, R. de Koster, S. de Leeuw, J. Fransoo, & J. van der Veen (Eds.), Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012) Amsterdam: Unknown Publisher.
Gemmel, P. ; Meijboom, B.R. ; van Steenis, T. / The impact of front-office / back-office configurations on performance in a complex health service environment : A multiple case study. Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012). editor / D.P. van Donk ; R. de Koster ; S. de Leeuw ; J. Fransoo ; J. van der Veen. Amsterdam : Unknown Publisher, 2012.
@inproceedings{6bead4077643447299df091464f315e8,
title = "The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study",
abstract = "Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?",
author = "P. Gemmel and B.R. Meijboom and {van Steenis}, T.",
year = "2012",
language = "English",
editor = "{van Donk}, D.P. and {de Koster}, R. and {de Leeuw}, S. and J. Fransoo and {van der Veen}, J.",
booktitle = "Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)",
publisher = "Unknown Publisher",

}

Gemmel, P, Meijboom, BR & van Steenis, T 2012, The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study. in DP van Donk, R de Koster, S de Leeuw, J Fransoo & J van der Veen (eds), Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012). Unknown Publisher, Amsterdam.

The impact of front-office / back-office configurations on performance in a complex health service environment : A multiple case study. / Gemmel, P.; Meijboom, B.R.; van Steenis, T.

Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012). ed. / D.P. van Donk; R. de Koster; S. de Leeuw; J. Fransoo; J. van der Veen. Amsterdam : Unknown Publisher, 2012.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

TY - GEN

T1 - The impact of front-office / back-office configurations on performance in a complex health service environment

T2 - A multiple case study

AU - Gemmel, P.

AU - Meijboom, B.R.

AU - van Steenis, T.

PY - 2012

Y1 - 2012

N2 - Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?

AB - Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?

M3 - Conference contribution

BT - Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)

A2 - van Donk, D.P.

A2 - de Koster, R.

A2 - de Leeuw, S.

A2 - Fransoo, J.

A2 - van der Veen, J.

PB - Unknown Publisher

CY - Amsterdam

ER -

Gemmel P, Meijboom BR, van Steenis T. The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study. In van Donk DP, de Koster R, de Leeuw S, Fransoo J, van der Veen J, editors, Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012). Amsterdam: Unknown Publisher. 2012