The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study

P. Gemmel, B.R. Meijboom, T. van Steenis

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Acquired Brain Injury (ABI) can occur from various causes at different ages and can lead to many different types of health care needs. This makes the group of patients very diverse. Hence, many health care providers may be involved in treatment. The development of the coordination and contact points (CCP’s) over time has led to front/back office configurations that vary in the ABI networks. We address the following question: How does the front/back-office configuration of a coordination and contact point (CCP) of an ABI-network influence the performance in the process of advising ABI clients?
Original languageEnglish
Title of host publicationProceedings of the 19th International Annual EurOMA Conference (EurOMA 2012)
EditorsD.P. van Donk, R. de Koster, S. de Leeuw, J. Fransoo, J. van der Veen
Place of PublicationAmsterdam
PublisherUnknown Publisher
Publication statusPublished - 2012

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    Gemmel, P., Meijboom, B. R., & van Steenis, T. (2012). The impact of front-office / back-office configurations on performance in a complex health service environment: A multiple case study. In D. P. van Donk, R. de Koster, S. de Leeuw, J. Fransoo, & J. van der Veen (Eds.), Proceedings of the 19th International Annual EurOMA Conference (EurOMA 2012) Unknown Publisher.