The Impact of Information Quality on Operational Performance: Evidence from a Military Organization

Research output: Contribution to conferencePaperScientificpeer-review

Abstract

While information quality (IQ) is an important aspect of total quality management, the literature has paid scant attention to the relationship between IQ and operational performance, and to strategic initiatives for improving the level of IQ. In this paper, we address that lacuna by exploring how organizations can improve their level of IQ and positively influence their operational performance. Through an interventionist Canonical Action Research in a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on the knowledge capability of the organization, as well as the satisfaction, efficiency, and productivity of employees. The findings of our study indicate that the tenure and background of the employees, as well as the culture and hierarchy of the organization, significantly influence employees' perception of the level of IQ. Our work contributes to the literature by further elucidating the relationship between IQ and operational performance, while the practical implications of our work can enable organizations to strategically improve their level of IQ. We conclude the paper with an agenda for future research on the topic of IQ strategy.
Original languageEnglish
Publication statusSubmitted - 2020

Fingerprint

Military
Quality of information
Business performance
Information quality
Employees
Productivity
Total quality management
Tenure
Employee perceptions
Multinationals
Strategic initiatives
Agenda

Keywords

  • Information Quality
  • Information Quality Strategy
  • Operational Performance
  • Military Organizations
  • Canonical Action Research

Cite this

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title = "The Impact of Information Quality on Operational Performance: Evidence from a Military Organization",
abstract = "While information quality (IQ) is an important aspect of total quality management, the literature has paid scant attention to the relationship between IQ and operational performance, and to strategic initiatives for improving the level of IQ. In this paper, we address that lacuna by exploring how organizations can improve their level of IQ and positively influence their operational performance. Through an interventionist Canonical Action Research in a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on the knowledge capability of the organization, as well as the satisfaction, efficiency, and productivity of employees. The findings of our study indicate that the tenure and background of the employees, as well as the culture and hierarchy of the organization, significantly influence employees' perception of the level of IQ. Our work contributes to the literature by further elucidating the relationship between IQ and operational performance, while the practical implications of our work can enable organizations to strategically improve their level of IQ. We conclude the paper with an agenda for future research on the topic of IQ strategy.",
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The Impact of Information Quality on Operational Performance: Evidence from a Military Organization. / Struijk, Mylène; Angelopoulos, Spyros; Ou, Carol; Davison, R.M.

2020.

Research output: Contribution to conferencePaperScientificpeer-review

TY - CONF

T1 - The Impact of Information Quality on Operational Performance: Evidence from a Military Organization

AU - Struijk, Mylène

AU - Angelopoulos, Spyros

AU - Ou, Carol

AU - Davison, R.M.

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Y1 - 2020

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AB - While information quality (IQ) is an important aspect of total quality management, the literature has paid scant attention to the relationship between IQ and operational performance, and to strategic initiatives for improving the level of IQ. In this paper, we address that lacuna by exploring how organizations can improve their level of IQ and positively influence their operational performance. Through an interventionist Canonical Action Research in a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on the knowledge capability of the organization, as well as the satisfaction, efficiency, and productivity of employees. The findings of our study indicate that the tenure and background of the employees, as well as the culture and hierarchy of the organization, significantly influence employees' perception of the level of IQ. Our work contributes to the literature by further elucidating the relationship between IQ and operational performance, while the practical implications of our work can enable organizations to strategically improve their level of IQ. We conclude the paper with an agenda for future research on the topic of IQ strategy.

KW - Information Quality

KW - Information Quality Strategy

KW - Operational Performance

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KW - Canonical Action Research

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