The impact of instant messaging tools on knowledge management and team performance

C.X.J. Ou; D.W.L. Leung; R.M. Davison

doi:10.1007/978-3-642-21364-9_9

The impact of instant messaging tools on knowledge management and team performance

C.X.J. Ou, D.W.L. Leung, R.M. Davison

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

4 Citations (Scopus)

Abstract

Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.

Original language	English
Title of host publication	Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings
Editors	M. Chiasson, O. Henfridsson, H. Karsten, J.I. DeGross
Place of Publication	Berlin
Publisher	Springer
Pages	131-148
Volume	356
ISBN (Print)	9783642213632
DOIs	https://doi.org/10.1007/978-3-642-21364-9_9
Publication status	Published - 2011

Publication series

Name	IFIP advances in information and communication technology
Number	356

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10.1007/978-3-642-21364-9_9

Cite this

Ou, C. X. J., Leung, D. W. L., & Davison, R. M. (2011). The impact of instant messaging tools on knowledge management and team performance. In M. Chiasson, O. Henfridsson, H. Karsten, & J. I. DeGross (Eds.), Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings (Vol. 356, pp. 131-148). (IFIP advances in information and communication technology; No. 356). Springer. https://doi.org/10.1007/978-3-642-21364-9_9

Ou, C.X.J. ; Leung, D.W.L. ; Davison, R.M. / The impact of instant messaging tools on knowledge management and team performance. Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. editor / M. Chiasson ; O. Henfridsson ; H. Karsten ; J.I. DeGross. Vol. 356 Berlin : Springer, 2011. pp. 131-148 (IFIP advances in information and communication technology; 356).

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abstract = "Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.",

author = "C.X.J. Ou and D.W.L. Leung and R.M. Davison",

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Ou, CXJ, Leung, DWL & Davison, RM 2011, The impact of instant messaging tools on knowledge management and team performance. in M Chiasson, O Henfridsson, H Karsten & JI DeGross (eds), Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. vol. 356, IFIP advances in information and communication technology, no. 356, Springer, Berlin, pp. 131-148. https://doi.org/10.1007/978-3-642-21364-9_9

The impact of instant messaging tools on knowledge management and team performance. / Ou, C.X.J.; Leung, D.W.L.; Davison, R.M.
Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. ed. / M. Chiasson; O. Henfridsson; H. Karsten; J.I. DeGross. Vol. 356 Berlin: Springer, 2011. p. 131-148 (IFIP advances in information and communication technology; No. 356).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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AB - Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.

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BT - Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings

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Ou CXJ, Leung DWL, Davison RM. The impact of instant messaging tools on knowledge management and team performance. In Chiasson M, Henfridsson O, Karsten H, DeGross JI, editors, Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. Vol. 356. Berlin: Springer. 2011. p. 131-148. (IFIP advances in information and communication technology; 356). doi: 10.1007/978-3-642-21364-9_9

The impact of instant messaging tools on knowledge management and team performance

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