The impact of instant messaging tools on knowledge management and team performance

C.X.J. Ou, D.W.L. Leung, R.M. Davison

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    4 Citations (Scopus)


    Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.
    Original languageEnglish
    Title of host publicationResearching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings
    EditorsM. Chiasson, O. Henfridsson, H. Karsten, J.I. DeGross
    Place of PublicationBerlin
    ISBN (Print)9783642213632
    Publication statusPublished - 2011

    Publication series

    NameIFIP advances in information and communication technology


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