The impact of instant messaging tools on knowledge management and team performance

C.X.J. Ou, D.W.L. Leung, R.M. Davison

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Abstract

    Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.
    Original languageEnglish
    Title of host publicationResearching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings
    EditorsM. Chiasson, O. Henfridsson, H. Karsten, J.I. DeGross
    Place of PublicationBerlin
    PublisherSpringer
    Pages131-148
    Volume356
    ISBN (Print)9783642213632
    DOIs
    Publication statusPublished - 2011

    Publication series

    NameIFIP advances in information and communication technology
    Number356

    Fingerprint

    Knowledge management
    Communication
    Industry

    Cite this

    Ou, C. X. J., Leung, D. W. L., & Davison, R. M. (2011). The impact of instant messaging tools on knowledge management and team performance. In M. Chiasson, O. Henfridsson, H. Karsten, & J. I. DeGross (Eds.), Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings (Vol. 356, pp. 131-148). (IFIP advances in information and communication technology; No. 356). Berlin: Springer. https://doi.org/10.1007/978-3-642-21364-9_9
    Ou, C.X.J. ; Leung, D.W.L. ; Davison, R.M. / The impact of instant messaging tools on knowledge management and team performance. Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. editor / M. Chiasson ; O. Henfridsson ; H. Karsten ; J.I. DeGross. Vol. 356 Berlin : Springer, 2011. pp. 131-148 (IFIP advances in information and communication technology; 356).
    @inproceedings{ef8159a29c2e4cd99d7496a2e6e0b9b6,
    title = "The impact of instant messaging tools on knowledge management and team performance",
    abstract = "Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.",
    author = "C.X.J. Ou and D.W.L. Leung and R.M. Davison",
    year = "2011",
    doi = "10.1007/978-3-642-21364-9_9",
    language = "English",
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    volume = "356",
    series = "IFIP advances in information and communication technology",
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    pages = "131--148",
    editor = "M. Chiasson and O. Henfridsson and H. Karsten and J.I. DeGross",
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    Ou, CXJ, Leung, DWL & Davison, RM 2011, The impact of instant messaging tools on knowledge management and team performance. in M Chiasson, O Henfridsson, H Karsten & JI DeGross (eds), Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. vol. 356, IFIP advances in information and communication technology, no. 356, Springer, Berlin, pp. 131-148. https://doi.org/10.1007/978-3-642-21364-9_9

    The impact of instant messaging tools on knowledge management and team performance. / Ou, C.X.J.; Leung, D.W.L.; Davison, R.M.

    Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. ed. / M. Chiasson; O. Henfridsson; H. Karsten; J.I. DeGross. Vol. 356 Berlin : Springer, 2011. p. 131-148 (IFIP advances in information and communication technology; No. 356).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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    AB - Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.

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    Ou CXJ, Leung DWL, Davison RM. The impact of instant messaging tools on knowledge management and team performance. In Chiasson M, Henfridsson O, Karsten H, DeGross JI, editors, Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. Vol. 356. Berlin: Springer. 2011. p. 131-148. (IFIP advances in information and communication technology; 356). https://doi.org/10.1007/978-3-642-21364-9_9