Abstract
Service-oriented economies have triggered manufacturing firms to increasingly integrate services into their businesses. This section delves into the impact of servicization on two key bullwhip effects: the felt bullwhip, representing demand variability, and the intra-firm bullwhip, reflecting demand distortion. Manufacturers typically offer services complementing product sales, like maintenance and repair, and those replacing product sales, like machine hours. Employing text mining techniques, two service categories in 10-K reports are identified. Complementing services initially lead to a decrease in demand variability, while substituting services subsequently results in diminished demand distortion.
| Original language | English |
|---|---|
| Pages (from-to) | 304-317 |
| Number of pages | 14 |
| Journal | Foundations and Trends in Technology, Information and Operations Management |
| Volume | 16 |
| Issue number | 3–4 |
| DOIs | |
| Publication status | Published - Jun 2023 |
| Externally published | Yes |