The integration of internal and external quality: A strategic program approach

H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Original languageEnglish
Title of host publication2nd International Conference on Recent Advances in Retailing and Services Science, Broadbeach, Sydney, Australia, July, 1995
PublisherUnknown Publisher
Publication statusPublished - 1995

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Roest, H. C. A., & Verhallen, T. M. M. (1995). The integration of internal and external quality: A strategic program approach. In 2nd International Conference on Recent Advances in Retailing and Services Science, Broadbeach, Sydney, Australia, July, 1995 Unknown Publisher.